Four cool customer experience (CX) cases you probably didn’t know yet (episode 11)
Steven Van Belleghem
JUNE 23, 2021
JetBlue automatically credited the TrueBlue accounts of every person on the flight $100 when in-flight entertainment didn’t work. Gusto is a payroll and benefits service that has a nearly impossible NPS score of 75 (30 is good and 70 is world class) through a CX strategy of listening, hiring and engineering.
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