Execs In The Know

APRIL 12, 2024

The right transcription and summarization technology can deliver: Automated Summaries: Big Benefits Across the Board Generative AI summary solutions offer a multitude of advantages that can transform your contact center business operations. The right generative AI transcription + summary solution does exactly that.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Lumoa

FEBRUARY 9, 2023

Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision-making.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64