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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey.” ” For more information, check “ What is the customer journey and why does it matter to your business ” by SurveyMonkey.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey. journey mapping A customer journey map is a visual representation of every interaction and activity a single customer might have with your brand.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey. journey mapping A customer journey map is a visual representation of every interaction and activity a single customer might have with your brand.