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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision-making.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.