SurveySensum

DECEMBER 22, 2023

Unfortunately, this is not an isolated case of NPS gaming. Businesses (their agents) use tactics like offering incentives to customers, badgering or threatening customers, etc, to manipulate their NPS scores. It provides valuable insights into customer satisfaction , loyalty, and areas needing improvement. Let’s find out!

NPS 52

NPS Gaming Education Customer Satisfaction 52

Hodusoft

SEPTEMBER 21, 2022

Outbound calling has been an effective strategy for businesses to expand their customer base. A research study has shown that businesses that use cold calling tactics have experienced 42% more business growth than those that don’t. It has become a must-have technological aid for every business. List closure rate.

CRM 96

CRM Actionable Insights Business Growth Sales 96

SurveySensum

JANUARY 17, 2024

These practices, along with robust customer satisfaction software are game-changers, significantly boosting response rates and yielding actionable feedback. And to help you level up your customer feedback game, this blog will discuss the 11 customer satisfaction survey design strategies! Let’s get started.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

NOVEMBER 15, 2023

This approach showcases the power of co-creating solutions with customers, resulting in higher retention rates and increased feature adoption, ultimately leading to greater customer satisfaction and business growth. Microsoft: Employee-Driven Insights Happy employees equals happy customers. times more engaged.

Transportation 52

Transportation Customer Satisfaction Customer Survey Customer Feedback 52

Confirmit

JANUARY 27, 2020

So, the critical issue is whether we have the analytical frameworks in place to make sense of our multiple sources of evidence so that we can identify key strategic insights that will drive business growth. Arguably an insight needs to reveal a link between these two dimensions: causal psychological factors and behavior.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

SugarCRM

APRIL 14, 2022

Technology can be the game-changer here, but the time to act is now. It continues with a focus on eliminating busy work—making it easier for customers to engage, and empowering employees to create the experiences customers expect. Customers are changing the rules of engagement, and many companies are at an inflection point.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48