Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. The Rise of AI-Assisted Communication Modern gaming companies are viewing support not just as a solution center, but as a cornerstone of the player experience.

Gambling 52

Gambling Gaming Omnichannel Social Media 52

Comm100

JULY 20, 2020

While many brands have implemented chatbots through live chat, it’s now becoming increasingly popular and easy to do so on social media too. First Things First, Why is it Important to Optimize Your Social Media Presence? Luckily, social media can work in your favor. Better Visitor Conversion Rates.

Social Media 52

Social Media AI Start-ups Finance 52

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 45

Social Media Social Listening Start-ups Legal 45

SugarCRM

FEBRUARY 11, 2020

Social media. Social Media Marketing is Trickier Than it Sounds. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution. Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media.

Social Media 26

Social Media Education Social Listening Start-ups 26

Comm100

OCTOBER 31, 2023

While attracting new players is essential, encouraging them to stay engaged and spending is the real game-changer. Today’s players expect instantaneous solutions, especially when they’re in the middle of a high-stakes game. One day it’s email, the next it’s live chat, and sometimes it’s social media.

Gambling 63

Gambling Social Media Gaming Omnichannel 63

Doing CX Right

OCTOBER 20, 2020

Social media. THE GAME CHANGER . The post How To Make “Voice of Customer” Your Game Changer appeared first on Doing CX Right. While valuable, it must not be your only method of getting customer feedback. Additional useful data comes from: . Website contact forms?. Interviews (online and in-person). Website Live Chat.

Gaming 69

Gaming VOE VOC Close the Loop 69

SugarCRM

FEBRUARY 11, 2020

Social media. Social Media Marketing is Trickier Than it Sounds. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution. Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media.

Social Media 20

Social Media Education Social Listening Start-ups 20

ECXO

APRIL 10, 2024

This is evident in the power of online reviews, social media shares, and word-of-mouth recommendations. Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. How can you utilize this knowledge to enhance customer experience (CX)?

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Zonka Feedback

AUGUST 9, 2022

But there are hundreds of tools available in the market which can be pretty daunting, especially for businesses that are new in the game or those who want to switch to more lucrative solutions.

Social Media 96

Social Media Gaming 96

Uniphore

JUNE 15, 2021

You’re listening to your customers on social media—and taking steps to improve their experience—but what about your customer service employees? What Your Call Center Agents Rant About on Social Media. Dispute Gods Use account disputes to “game the system” for provisional credit. Call Center Life.

CX 162

CX Social Media Contact Center Actionable Insights 162

Steven Van Belleghem

MARCH 30, 2023

Superagressive marketing People in the US have been seeing Temu adverts everywhere, over social media as well as in their Gmail inbox. They also understand that marketing is social, about relationships. In other words, referrals are the secret ingredient to winning the games and get more free products.

E-commerce 104

E-commerce Customer Experience Social Media Gaming 104

Win the Customer

AUGUST 8, 2023

These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform. Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

ProProfs

JULY 3, 2020

Want to play a fun quiz to entertain yourself and share it with your friends on social media? Gaming Quizzes. Learn all about gaming with these gaming quizzes. Get familiar with gaming simulations, test your gaming IQ, and learn all about the world of gaming. Test Your Video Gaming Knowledge.

Entertainment 99

Entertainment Sports Social Media Finance 99

SurveySensum

DECEMBER 21, 2023

You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? But have you ever thought about why negative reviews happen on social media?

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

Hodusoft

MARCH 6, 2024

Assistance can be provided via a call center/contact center, live chat, email support, social media, or a self-service option. Offering Personalized Service Today’s customers prefer interacting with e-commerce businesses via different channels like phone calls, emails, SMs, chat, and social media. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Win the Customer

DECEMBER 12, 2023

Enter generative AI—a game-changer in revolutionizing customer experience across omnichannel environments. From social media and websites to mobile apps and in-store experiences, each channel offers unique opportunities and challenges.

Omnichannel 69

Omnichannel AI Social Media Machine Learning 69

Fonolo

OCTOBER 30, 2018

Thanks to social media platforms, customers wield more power than ever before. Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers.

Customer Service 164

Customer Service Social Media Gaming Start-ups 164

Execs In The Know

APRIL 10, 2024

Our CX Insight magazine article, “ The Power of Listening: Leveraging Customer Feedback to Drive Brand Success ,” delves deep into why customer feedback matters and how it can be a game-changer for businesses aiming for growth and sustainability.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Fonolo

OCTOBER 19, 2023

80/20 also doesn’t speak to the newer customer service channels on offer today including online chat, SMS, and social media. Call-Backs: A Game-Changer for SLAs Whatever SLAs you set for your contact center, you should include call-backs in your strategy. You can use them on any channel – including SMS, social media, and email.

Contact Center 81

Contact Center Social Media Construction AI 81

Beyond Philosophy

APRIL 13, 2023

Part of the reason FOMO has become a part of our vocabulary is because of social media. However, when we define it in terms of social media, it’s also a social phenomenon. So, we not only fear being excluded from the experience but also being excluded socially. The feeds are constantly rolling.

Social Media 78

Social Media Sports Gaming Education 78

Lumoa

DECEMBER 19, 2023

Detect liked or disliked product or service features AI for sentiment analysis is a game-changer, not just for marketers. Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

Zendesk

OCTOBER 22, 2021

Social selling has impacted the market ever since we started trading products. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. Below, we’ll discuss what social selling is, why it’s important, and best practices on mainstream social media sites.

Social Media 98

Social Media Sales Start-ups Social Listening 98

Steven Van Belleghem

JUNE 19, 2022

But a report – questioning 7,000 teenagers about the future of social media and the metaverse – showed that only 26% of them actually owns a VR device. In that perspective, it’s also interesting to see how Lego and epic games announced a partnership in order to create a metaverse that is safe for children.

Gaming 133

Gaming Social Media Technology Technology 133

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. Plan to regularly collect feedback through surveys, social media, and direct communication channels. Bottom line: Your customers get resolutions faster, regardless of the path they took to get there.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Lumoa

MARCH 9, 2023

In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Let’s take a look at Buffer , a social media management company as an example. Put simply, it means genuinely caring about the experience your customers have with your brand.

Customer Experience 169

Customer Experience Social Media Manufacturing Gaming 169

Steven Van Belleghem

OCTOBER 17, 2022

For the moment, this metaverse-oriented eSports arena may not immediately mean something for Teleperformance’s core business – which is customer acquisition management, customer care, technical support, debt collection, social media services, and other services – but that’s not why they introduced the concept.

Sports 123

Sports B2C Social Media Gaming 123

SurveySensum

NOVEMBER 2, 2023

But is customer feedback really a game-changer? Direct Feedback vs Indirect Feedback Different Types of Customer Feedback Customer Surveys Customer Reviews Social Media Feedback Customer Support Tickets Focus Groups and Customer Interviews Conclusion What is Customer Feedback? If yes, then why? How to Analyze Survey Data?

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

Intercom, Inc.

JANUARY 21, 2020

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. I examined the first screen that loaded in 25 popular iOS apps across a variety of use cases (such as social media, retail, services, personal finance, and more). Fitness: (Fitbit, Strava) 35.3%.

Social Media 291

Social Media Finance Retail Transportation 291

Zendesk

DECEMBER 15, 2020

Mobile gaming is booming, lucrative, and extremely competitive. Gamers are loyal, high spending customers, and games account for 80% of app store spending. We’re excited to announce that we are partnering with Unity to bring seamless customer experiences to mobile gaming apps with the Zendesk SDK for Unity. Gaming at a glance.

Gaming 87

Gaming Entertainment Social Media Engineering 87

RateMyService

SEPTEMBER 27, 2023

Our latest feature is designed to streamline the process of soliciting positive feedback from customers on your social channels, paving the way for increased online credibility and easier acquisition of potential customers. One of the most significant drivers of success in this digital era is social reviews.

Social Media 52

Social Media Customer Acquisition Gaming 52

Lumoa

JANUARY 8, 2024

This ensures no valuable insight slips through the cracks, whether it’s social media comments, email feedback, or survey responses. Leveraging data insights isn’t just smart; it’s a total game-changer. There’s an avalanche of text data out there. Machine Learning (ML) Integration: Stay ahead of the curve.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Logicalware

FEBRUARY 29, 2024

Replacing its outdated, on-premise telephony system to a cloud-based solution has been a game-changer. Firstly, agents are able to tackle customer queries easier, through the deployment of improved features and channels like webchat, social media, email, and SMS. 

Social Media 59

Social Media Customer Satisfaction Technology Technology 59

Steven Van Belleghem

FEBRUARY 17, 2022

But there is also a portal to a land with millions of trees and a game. Wendy’s decided to join the game as a form of clever advertising. There was an increase of 119% of brand mentions across social media and Wendy’s even won several awards, including eight Cannes Lions. Let me know over my social media!

Gaming 127

Gaming Entertainment Social Media Transportation 127

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Highlight your most valuable customers on your social media and website. Lumoa is a new way to manage every aspect of CX, from customer surveys to social media monitoring.

Customer Experience 83

Customer Experience ML Social Media CX 83

ModSquad

JULY 25, 2019

Today, efficient companies also offer consumers the opportunity to get support through email, live chat, SMS, social media, apps, and within video games. If a customer calls in and follows up using email or social media, for example, strive to reduce the need to have them repeat their issues to multiple representatives.

Omnichannel 61

Omnichannel Social Media Gaming Customer Retention 61

Aquire

JANUARY 18, 2022

The rules of the game are changing, and it’s only the companies who are able to pick up on and respond to these trends that will stay competitive in 2022 and beyond. Live chat , video calling , and even social media engagement can allow sales associates to guide shoppers through the buying process. Social selling.

Omnichannel 98

Omnichannel Social Media Retail Sales 98

Shep Hyken

JULY 15, 2022

You read through their intake form, and instead of shrugging it off and passively waiting until the call, you dig through their website or social media and pull out 2-3 golden nuggets about what they’re doing that you can help improve upon or just complement. Step 1: A prospective client schedules a call with you.

Gaming 119

Gaming Social Media Customer Experience Customer Loyalty 119