SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 13, 2023

And once the survey responses start coming in, the tool centralizes the feedback, automates analysis using Text Analytics software , and provides detailed reports on a user-friendly dashboard. It lets you send surveys on multiple channels including WhatsApp surveys , Email surveys, and more.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

OCTOBER 20, 2023

By maintaining the product feedback loop, you will not only gain happy users but also get positive reviews, and referrals, leading to overall business growth and success. Use Text Analytics software. The product feedback loop plays a crucial role in addressing their needs and concerns, thereby boosting customer retention.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. The tool is suitable for businesses of all sizes and industries.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. Lumoa’s intuitive interface and text analytics allowed everyone in the company to better understand customer sentiment, making NPS a more accessible and successful KPI.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

NOVEMBER 22, 2023

Leverage Live Chat for Real-time Feedback Around 80% of businesses report that implementing live chat has boosted sales, increased revenue, and enhanced customer loyalty within their operations. This compelling statistic underscores that incorporating live chat can significantly improve your business growth and customer relationships.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

JUNE 9, 2023

This alignment leads to increased customer acquisition, satisfaction, and loyalty, ultimately driving business growth and profitability. Most businesses use WhatsApp surveys nowadays because it’s inexpensive and effortless. Post-interaction Support Surveys Would you like to analyze the efficiency of the customer support team?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

OCTOBER 26, 2023

A high repurchase intention suggests that your product or service has met or exceeded customers’ expectations, leaving them satisfied and eager to continue doing business with your brand. To truly understand customer satisfaction, businesses rely on KPIs. Now, let’s look at the 5 KPIs to measure the satisfaction of the customers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

JULY 10, 2023

Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments. To continuously improve customer service, measure KPIs like satisfaction ratings, response times, and resolution rates. Explore SurveySensum to Boost your Retail Customer Service Experience Request a Demo

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments. To continuously improve customer service, measure KPIs like satisfaction ratings, response times, and resolution rates. Explore SurveySensum to Boost your Retail Customer Service Experience Request a Demo

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

FEBRUARY 24, 2022

Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue. Customers are the undisputed factor that drives your business growth. How to close the feedback loop? It offers 14 days trial. Its mini-plan s tarts at $39/month annually or $49/month if billed monthly.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Lumoa

FEBRUARY 9, 2023

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. By leveraging customer segmentation to create tailored customer experiences, businesses can drive customer loyalty and business growth.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Use text analytics to understand common themes in customer comments. But when every bank strives to achieve the same, how can you get a competitive edge? This is where Net Promoter Score (NPS) comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

NOVEMBER 6, 2023

With Text Analytics Software Use a robust text analytics software that will let you read between the lines. With SurveySensum’s text analytics software, you can analyze hundreds of open-ended responses and get top trends and sentiments within a few minutes. How to Analyze Open-Ended NPS Feedback?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Lumoa

JANUARY 11, 2022

Here are some of the top reasons why NSP you should invest in NPS software: Minimizes Customer Churn Rate Business growth can be understood by measuring the inflow and outflow of the customers in the business. It will help you understand your customers and discover more valuable approaches to enhance your products or services.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

MARCH 27, 2024

Hence, customer feedback is a valuable source of actionable insights that can drive business growth and enhance overall competitiveness. 12 Ways to Collect Customer Feedback Collecting customer feedback is crucial for understanding your audience, improving user experience, and making informed business decisions.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

APRIL 15, 2024

These examples illustrate the diverse ways in which brands leverage popup surveys to gather valuable insights from their customers, enhance their user experience, and drive business growth. Gather and analyze customer feedback with SurveySensum in real time to boost the overall customer experience while driving CX-driven ROI.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

SurveySensum

AUGUST 23, 2023

Predictor of Business Growth: A high NPS means good business growth. Promoters are more likely to stay loyal, increase their spending, and refer new customers, driving organic growth and reducing customer acquisition costs. Categorize feedback into themes like product quality, customer service, pricing, etc.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Text Analytics 52

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Analyzing this feedback using powerful text analytics , they discovered important insights. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52