Qmatic
MAY 6, 2024
Digital, hardwareless solutions and seamless integrations paired with data collection for business intelligence – all hosted in the cloud. That is how I would summarize the latest and greatest within customer journey management. Let me tell you a bit more about the opportunities at hand when it comes to modern digital customer journey management solutions.
The DiJulius Group
MAY 6, 2024
Designed to Gauge a Candidate’s Service Aptitude Potential The brands that will survive the next decade will be the ones that remained relentless with their hiring standards. You get what you pay for; hiring great people is an investment. Every employee is like a stock in your investment portfolio. The rock star rule is. Read Full Article The post Interviewing for Customer Experience Rockstars appeared first on The DiJulius Group.
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Customer Think
MAY 6, 2024
Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the upcoming PegaWorld iNspire 2024 (PegaWorld is taking place at the MGM Grand in Las Vegas from June 9th to the 11th and there is a money back guarantee!
SurveySensum
MAY 6, 2024
Personal branding refers to achieving a prominent identity for an individual. Having a strong personal brand is necessary if you want to be recognized as an authority in your field. Personal Branding Strategies What matters most in personal branding is connecting with your target audience and paying close attention to their feedback. Cultivating a warm and authentic relationship with all those connected to your personal offerings is key to earning trust and credibility.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Customer Think
MAY 6, 2024
Picture this. You’re a waiter at a coffee shop. You get numerous customers every day. You notice issues or expectations drastically differ for different people, especially regarding age groups. For example, a GenZ individual would have a problem if you need help understanding their requirements immediately, while a Boomer will have more patience.
Help Scout
MAY 6, 2024
When something goes wrong, that’s not the end of the story. Learn how to turn a negative situation into a positive customer experience with a service recovery plan.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
SugarCRM
MAY 6, 2024
On this episode of the Fuel Growth podcast series, my co-host Lizzy and I were privileged to meet with Javier Castillo, CEO of Empresas ADOC , a leading Central American footwear and apparel company. I say privileged because Javier is a truly impressive “servant leader” CEO. Javier has driven the company’s expansion and solidified its market presence through strategic innovation and operational excellence.
Customer Think
MAY 6, 2024
Companies are taking customer experience more seriously than ever. Markets, technologies, and customers are evolving more quickly than ever. The ways we manage the experiences we design and deliver to our audiences need to evolve as well; and organizations are taking note.
Customer Think
MAY 6, 2024
We were away for most of April, watching our son play his senior year of college baseball. When we left Massachusetts, the calendar said early April, the grass and gardens were still dormant and the weather felt like mid-January with some games played in 25-degree wind chills!
Customer Think
MAY 6, 2024
I recently had to return a pair of shoes I’d purchased online. I realized immediately when I tried them on just after they were delivered that the size was wrong.
Speaker: Jason Cottrell and Brian Walker
Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.
Customer Think
MAY 6, 2024
Photo 76792438 © blurf | Dreamstime.com According to a recent Gallup article, by the end of 2023, 33% of U.S. employees overall were highly engaged, meaning they were highly involved and enthusiastic about their work and workplaces.
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