Confirmit
DECEMBER 12, 2018
A couple of weeks back, we headed to sunny Stockholm to chat all things Customer Experience alongside other CX aficionados at the CX Transformation: Nordics event. The event brought together speakers from the likes of Sky, Uber and of course Confirmit, to discuss the transforming CX horizon.
Lumoa
MARCH 5, 2018
B2C customer experiences have set the tone of CX transformation. All the people, who receive advanced personalized customer treatment, come to work and. very often experience the same old "traditional" system. So, what is actually happening to B2B customer experiences? Does it sound familiar?
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ECXO
MAY 11, 2023
Using a CX maturity model One way to assess your CX maturity is by using a maturity model. The model is a framework that helps companies evaluate their current state of customer experience management and identify areas for improvement. Where should you do next? Take Ericsson, for example.
SurveySensum
SEPTEMBER 14, 2020
Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CX Transformation is required. Customer behavior has changed due to the pandemic. Their biggest challenge is to keep up with the existing customer base.
Customers That Stick
NOVEMBER 10, 2014
Customer Service 24 Tips: Customers Want it Easy & Valuable - How hard is it for your customers to do business with you? Customer Engagement is the Capstone of Customer Experience Management - The end of a 10 part series with a look into customer engagement and why trust is so important.
CX Journey
FEBRUARY 12, 2015
For years, CX practitioners on all sides (researchers, consultants, and clients) have striven to understand and improve the customer experience - but what is that, really? Knowing what drives spend toward the SOW winner becomes the Ultimate Answer that then guides your CX transformation strategies.
Lumoa
MAY 19, 2020
Without a CX strategy, Hart says that CX professionals often chase one customer fire after another. “A A CX strategy brings order to this chaos by introducing purposeful planning,” Hart continues. Address the difference between customer expectations and what you actually provide.
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