Lumoa

MARCH 5, 2018

B2C customer experiences have set the tone of CX transformation. All the people, who receive advanced personalized customer treatment, come to work and. very often experience the same old "traditional" system. So, what is actually happening to B2B customer experiences? Does it sound familiar?

B2B 121

B2B B2C CEM Customer Experience 121

Customers That Stick

NOVEMBER 10, 2014

If you are involved with customer experience at any level, you have likely heard the word “omnichannel” so many times in the last few years that you are seriously considering naming your next pet Omni. Thinking about omnichannel ideas has me pondering whether the next buzzword will be omnipresent ?

Omnichannel 147

Omnichannel Construction CX Transformation Customer Service 147

SurveySensum

SEPTEMBER 14, 2020

Due to the COVID outbreak, digital transformation that was forecasted to happen in the next 5 years took place in just one, says Freshworks. . Which is why Digital CX Transformation is required. Customer behavior has changed due to the pandemic. Their biggest challenge is to keep up with the existing customer base.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. We’re moving towards a personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Read the full answers of the experts below.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. We’re moving towards personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. We’re moving towards personalized omnichannel experience in B2B customer journeys.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64