Logicalware

AUGUST 9, 2023

Use generative AI and ChatGPT to streamline customer interactions Puzzel Case Management’s robust case management system simplifies the management of incoming customer cases, questions, and requests. By implementing Puzzel Smart Chatbot, businesses can reduce handling time and save costs.

Innovation 52

Innovation AI Customer Experience Case Management 52

DMG Consulting

OCTOBER 6, 2023

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

ProProfs

AUGUST 9, 2021

In a survey by Statista’s Research Department, 42% of the respondents said they conducted all their compliance training online. Measures like deploying an OSHA compliance training course can go a long way in ensuring workplace safety. There are other types of employee training methods as well. Existing Employees.

Compliance 52

Compliance Social Media Case Management Education 52

Logicalware

APRIL 20, 2023

Its list of powerful capabilities helps managers solve challenges like: Improving sales process efficiency Increasing sales conversion rates Gathering agents’ performance insights in real time Reducing admin overhead Compliance Sales Intelligence automatically connects agents to customers on the phone.

Sales 52

Sales Customer Feedback Compliance Customer Survey 52

SurveySensum

APRIL 21, 2023

Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues. Also, companies can tailor questions based on responses given earlier in the survey.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SugarCRM

MARCH 14, 2024

How does the CRM integrate with other tools and platforms commonly used in our lead management process? Case Management and Self-Service Does the solution deliver a comprehensive customer record to call center agents that includes data from the sales department? What measures are in place to ensure data security and privacy?

CRM 26

CRM Compliance Case Management AI 26

Zendesk

MAY 11, 2022

With this integration, you can begin a conversation from within a favorite messaging platform, keeping your team in their workspace while managing conversations within the Zendesk platform, ensuring security and compliance. Introducing Sunco Labs.

CRM 98

CRM B2C Compliance B2B 98