DMG Consulting

OCTOBER 6, 2023

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

SurveySensum

APRIL 21, 2023

SurveySparrow Surveysparrow is a complete omnichannel experience management platform. Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Zendesk

MAY 11, 2022

With this integration, you can begin a conversation from within a favorite messaging platform, keeping your team in their workspace while managing conversations within the Zendesk platform, ensuring security and compliance. Introducing Sunco Labs.

CRM 98

CRM B2C Compliance B2B 98

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Fully transparent lead funnels are not only critical to conversions, but also compliance. Bryan Weinstein @call4health.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561