Logicalware
AUGUST 9, 2023
Agent Assist analyses the ongoing conversation between the agent and the customer, identifying relevant keywords and suggesting appropriate responses or actions. By providing personalised recommendations, Agent Assist enables agents to deliver tailored and empathetic service, promoting customer loyalty and satisfaction.
Logicalware
APRIL 20, 2023
We know that consumer organisations like yours are working hard to retain existing customers by providing them with great customer service. Lately, though, we have been hearing that customer loyalty is amplified with the number of products and services that customers buy from a brand.
Zendesk
MAY 11, 2022
At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. That’s nearly double the rates seen by customer-facing support teams at B2B and B2C companies.
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