DMG Consulting

OCTOBER 6, 2023

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Logicalware

APRIL 20, 2023

Its list of powerful capabilities helps managers solve challenges like: Improving sales process efficiency Increasing sales conversion rates Gathering agents’ performance insights in real time Reducing admin overhead Compliance Sales Intelligence automatically connects agents to customers on the phone.

Sales 52

Sales Customer Feedback Compliance Customer Survey 52

Zendesk

MAY 11, 2022

This is a step beyond what a traditional CRM has offered. Legacy CRMs are an acknowledged nucleus for many customer contact points, but these solutions only track interactions at specific moments in time, without providing the full context of what was shared. Do better business with conversational CRM. The proof is in the data.

CRM 98

CRM B2C Compliance B2B 98

SugarCRM

MARCH 14, 2024

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. What questions should you ask your team and potential CRM vendors? Evaluating CRM systems, whether you’re implementing a new one or replacing an old system, isn’t easy.

CRM 26

CRM Compliance Case Management AI 26

SugarCRM

JANUARY 8, 2018

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. Have you ever wondered what factors you should focus on as you’re going through a CRM evaluation, and as you’re talking to different CRM vendors?

CRM 46

CRM Compliance Government Sales 46