SugarCRM

JANUARY 31, 2023

Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. Intuitive Interface Sugar Sell’s easy-to-use and intuitive interface make case management a breeze. Sales forecasting quality may vary depending on how advanced your tools and systems are.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

Logicalware

JUNE 7, 2022

Personalised self-service: Puzzel Smart Chatbot can use data from your CRM to personalise customer interactions.?It & Child tickets in Puzzel Case Management?? What else makes it so smart? New features and general improvements. This quarter, we’ve also made a number of improvements to the Puzzel Customer Service Platform.

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52

Confirmit

DECEMBER 4, 2018

CRM Integrations and standard action workflows for case management are also available. We have multiple processes, templates, and workflows available, including dashboards for various roles in the organization, survey designs, and Text Analytics categorization models. Survey Designs. Data Inputs. Text Analysis.

B2B 40

B2B VOC Text Analytics Government 40

Logicalware

APRIL 20, 2023

They can see customer information related to previous interactions and CRM data, all in one user interface. Agents can book customer appointments for themselves or other colleagues, they can send out customer surveys and collect results.

Sales 52

Sales Customer Feedback Compliance Customer Survey 52

Zendesk

MAY 11, 2022

This is a step beyond what a traditional CRM has offered. Legacy CRMs are an acknowledged nucleus for many customer contact points, but these solutions only track interactions at specific moments in time, without providing the full context of what was shared. Do better business with conversational CRM. The proof is in the data.

CRM 98

CRM B2C Compliance B2B 98

SugarCRM

MARCH 14, 2024

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. What questions should you ask your team and potential CRM vendors? Evaluating CRM systems, whether you’re implementing a new one or replacing an old system, isn’t easy.

CRM 26

CRM Compliance Case Management AI 26

SugarCRM

OCTOBER 27, 2022

What’s New, What’s Next – Scanning the CRM Horizon. When the data is in a CRM system rather than a flat data repository, it can be interpreted through a sales lens. SugarCRM is digitizing elements across the sales cycle, from case management and documentation all the way to guided customer workflows.

B2B 26

B2B E-commerce CRM CX 26

SugarCRM

DECEMBER 8, 2019

A digital technology suite from CRM International includes Sugar Sell CRM integrated with Sugar Market marketing automation. This suite features the following two enterprise CRM-driven process automation components that epitomize digital transformation: Advanced Workflow. Customer Journey Mapping.

Customer Journey Map 20

Customer Journey Map CRM Technology Technology 20

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Promoting a digital-first mentality throughout the contact center.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

JANUARY 8, 2018

With the wide range of different CRM solutions on the market, it can be challenging to figure out exactly which one is right for your business. Have you ever wondered what factors you should focus on as you’re going through a CRM evaluation, and as you’re talking to different CRM vendors?

CRM 46

CRM Compliance Government Sales 46

SugarCRM

OCTOBER 19, 2023

It combines automation, case management, knowledge base tools, and reporting capabilities to create a comprehensive platform for delivering exceptional customer support. To better manage cases and identify urgent situations, Paytime automatically assigns an urgency level to each new inquiry as soon as it reaches their service desks.

Case Management 29

Case Management CRM Customer Satisfaction Sales 29

SugarCRM

JUNE 23, 2022

In this webinar with Volker Hildebrand, SVP, Product Marketing , and Dennis Smith, VP of Sales at SugarCRM, we showcased how to guide all your sales reps to perform at their best by leveraging Sugar Sell to create highly interactive sales playbooks directly within your CRM. We prepared a guide to help you pick the right CRM for you.

CRM 26

CRM Sales Data Entry Customer Relationship Management 26

SugarCRM

JULY 6, 2021

And as always, a flexible and intuitive CRM tool is the binder you need for those specific elements. At its core, Sugar is a CRM built upon companies’ need to deliver improved interactions with their customers. But dedicated Sales, Support, and Marketing software integrated with Sugar can help you enrich your customer experience.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

Fonolo

FEBRUARY 13, 2019

. “In most cases, firms implement [customer service] technologies in functional and technological silos … remain disconnected from customer databases or case management systems … [you] should thoroughly audit all similar technologies that the enterprise owns before purchasing …”.

Contact Center 57

Contact Center Technology Technology CRM 57

SugarCRM

JULY 31, 2019

Today we’ve made some announcements that will fundamentally change the way businesses utilize CRM. Sugar Serve – An all-new customer engagement center solution designed to streamline case management and issue resolution. While we are introducing a lot of change at Sugar, there are some things that will not change.

CRM 25

CRM Innovation Case Management CX 25

SugarCRM

OCTOBER 3, 2019

In case you haven’t already heard, Sugar just received some major upgrades and the company has fully reinvented itself to bring forth key innovations in the CRM industry. Intelligent Case Management. As a result, agents can improve their response times for high priority customers and therefore make them feel valued.

CRM 20

CRM Case Management Customer Service Innovation 20