SugarCRM

MAY 23, 2023

In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs.

CRM 26

CRM Case Management Omnichannel Sales 26

DMG Consulting

OCTOBER 6, 2023

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. The objective extended beyond voice communication; Sutton Council aimed to break down silos within existing systems.

Technology 59

Technology Technology CX Omnichannel 59

Comm100

JANUARY 5, 2022

This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches. CRM integration . The platform offers built-integrations, case management workflows – all built on an open platform that is easy to customize.

Government 76

Government CRM Omnichannel Case Management 76

Logicalware

SEPTEMBER 8, 2021

“The contact centre is integrated with our CRM system so that we can view the CRM profile of the customer who is calling. It is also integrated with our case management system, which automatically sets up a case. As a result, the support organisation can conclude the case just like that.

CRM 97

CRM Case Management Sales Customer Experience 97

SugarCRM

JANUARY 31, 2023

Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. Intuitive Interface Sugar Sell’s easy-to-use and intuitive interface make case management a breeze. Centralized data allows you to seamlessly communicate across departments through its omnichannel communication features.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

SugarCRM

OCTOBER 27, 2022

What’s New, What’s Next – Scanning the CRM Horizon. When the data is in a CRM system rather than a flat data repository, it can be interpreted through a sales lens. Indeed, this is the definition of a modern, omnichannel customer experience. For the above reasons, leadership teams cannot take their foot off the gas.

B2B 26

B2B E-commerce CRM CX 26