DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. and customer service organizations.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. ” Embracing AI The Sutton Council team is dedicated to advancing customer service responsibly.

Technology 59

Technology Technology CX Omnichannel 59

SugarCRM

JANUARY 31, 2023

Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. 5 New Features To Improve Sugar Sell’s Forecasting Sugar Sell ’s AI core can help your business drive better predictability and performance by analyzing customer data and compiling it to external data sources, for AI-driven predictions.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Making your contact center omnichannel ready. AI trends for the coming year.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

OCTOBER 27, 2022

What’s New, What’s Next – Scanning the CRM Horizon. Not only does this provide a record of sales with minimal data entry and, therefore, fewer errors, Sugar Connect is also providing the fuel for an AI-powered sales model. Indeed, this is the definition of a modern, omnichannel customer experience.

B2B 26

B2B E-commerce CRM CX 26