Logicalware
FEBRUARY 11, 2024
For Alex, integrating their CRM and incorporating email management were imperative components to enhance the overall customer service experience at Sutton Council. The post Building trust through technology: How Sutton Council delivers on their promise of effortless CX appeared first on Puzzel United Kingdom.
SugarCRM
FEBRUARY 26, 2019
Even in 2019, plenty of businesses aren’t entirely sure what Customer Relationship Management (CRM) solutions can do for them specifically. It’s so easy to make a CRM choice based on what others are doing, as if safety in numbers is somehow an insurance policy against failure. Yup, the answer is technology. But it’s not.
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DMG Consulting
OCTOBER 6, 2023
Contact center and customer service technology vendors are applying generative AI to enhance their solutions, speed up implementation, and improve the accuracy of their findings. Generative AI is ideal for service organizations due to its ability to create content in response to inquiries.
Comm100
JANUARY 5, 2022
This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches. CRM integration . As with any technology purchase, you need to be confident your making the right choice. Custom routing .
SugarCRM
OCTOBER 11, 2021
While many tools in the market provide case management and knowledge self-help portals, Sugar Serve provides those tools combined with a rich customer management platform. Sugar Serve is a component of the Sugar platform.
Confirmit
DECEMBER 4, 2018
Our program building blocks are: Horizons : Technology platform that underpins our VoC solutions. Accelerators : Templates, processes, and workflows supporting a rapid implementation of the Horizons technology. CRM Integrations and standard action workflows for case management are also available. Survey Designs.
Fonolo
JANUARY 14, 2020
Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.
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