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Generative AI for the Service World

DMG Consulting

OCTOBER 6, 2023

Some of the more common applications for generative AI are: Self-service solutions – utilized in intelligent virtual agents (IVAs) and bots for system testing, identifying and building intents, composing conversation responses, sentiment detection, and more Omnichannel routing – enable behavioral, preference, data-driven, and propensity-based routing (..)

AI 59
AI Contact Center Artificial Intelligence Omnichannel 59
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A new era of conversational CRM connects customer conversations across your business

Zendesk

MAY 11, 2022

They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. Of course, conversational relationships aren’t new, but the way that we think about them has evolved—particularly when it comes to customer relationship management.

CRM 98
CRM B2C Compliance B2B 98
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