Customer Think

SEPTEMBER 9, 2021

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

Unstructured Data 52

Unstructured Data CXM ML Machine Learning 52

Intercom, Inc.

SEPTEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. ML teams tend to invest a fair share of resources in research that never ships.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

VOZIQ

MAY 1, 2022

6 Reasons Why Unstructured Data Is Key to an Effective Retention Program. Retention requires gaining a better customer understanding, and unstructured data can help you do that. Applying AI and ML to data such as customer chats, agent notes, surveys, etc., Luckily, there are ways to do it well. Learn how!

Unstructured Data 40

Unstructured Data ML Customer Retention AI 40

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. These span from a basic service around storage, networking, and computing to advanced frameworks for using AI and ML models.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Because of the data-backed content, such campaigns will likely have higher conversion rates.

CRM 26

CRM AI Invoicing Predictive Analytics 26

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. It depends.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Intercom

MAY 31, 2023

Deep learning algorithms are highly effective at processing complex and unstructured data, such as images, audio, and text, and have enabled significant advances in a wide range of applications such as natural language processing, speech recognition, and image recognition systems that include facial recognition, self-driving cars, etc.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72