Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. McKinsey highlights that this approach has been a game-changer for numerous established businesses looking to innovate in customer-centricity.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Customer Think

OCTOBER 29, 2021

Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that. Now, for the first time in history, innovation is altering every aspect of our existence. […]. Photo by Pixabay, CC0 1.0 Emerging AI is more than just a new technology.

Innovation 87

Innovation AI Engineering Technology 87

Intercom, Inc.

AUGUST 24, 2022

Our product and engineering teams have been busy building incredible features that will multiply the value Intercom brings to your business, and we can’t wait to introduce you to the latest and greatest innovations. How we’ve improved and innovated on our Messenger to help your business drive growth at scale.

Customer Retention 191

Customer Retention Engineering Innovation Event Production 191

Intercom, Inc.

JUNE 9, 2022

You’ll hear from Product Designer Charlotte Sferruzza about the importance of following design fundamentals and how it leaves space for Innovation and Engineering Manager Martha Moniz on building better solutions by keeping it simple. The key is knowing where to follow best practices and where to innovate.

Engineering 138

Engineering Innovation Start-ups Machine Learning 138

Customer Think

JUNE 26, 2023

Advanced technologies have facilitated us with new innovative ways to interact, engage, and serve customers. Almost everything is going digital nowadays, including businesses.

Business Growth 98

Business Growth Social Media Engineering Innovation 98

ProProfs

MARCH 12, 2020

Recent research has revealed that driving a culture of innovation in your organization goes hand in hand with a well-strategized learning and development (L&D) program. Investing in learning and development programs is one way to maintain your competitive advantage and innovativeness over the long term. Read on to discover how! .

Innovation 52

Innovation Gaming Business Operations Technology 52

Intercom, Inc.

MARCH 16, 2022

Intercom is a product-led company, focused on maximizing product innovation and development velocity. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The foundation of our operational health is availability.

Engineering 118

Engineering Technology Technology Education 118

Uplifting Service

JANUARY 7, 2023

VideoPosts #Service Innovation #GlobalService Join the community and receive free resources, ideas, and invitations. The post A Wildly Innovative Way to Increase Employee Engagement appeared first on Ron Kaufman. And that’s just what happened when LUX* instituted a special program for local kids. along the way.

Innovation 40

Innovation Sports Start-ups Engineering 40

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Innovative startups. The first army are innovative startups. It’s hard to win a battle you don’t realise you’re in.

Engineering 224

Engineering Technology Technology Innovation 224

Intercom, Inc.

FEBRUARY 28, 2018

We are laser focused on driving breakthrough innovations which help our customers grow their businesses efficiently. Our teams across Intercom think and work holistically, so when we talk about Product, we mean engineering, design, product management, research and analytics. Ann is a successful serial entrepreneur and product leader.

Engineering 195

Engineering Machine Learning Innovation Sales 195

Qualtrics

DECEMBER 19, 2018

As a Computer Engineering student, I was eager to work on technically challenging projects, in a comfortable, focused setting, for a company doing something that mattered. The management at this company cares deeply about the employees, and believes in innovation through freedom. What is your ‘why’?

Engineering 32

Engineering Innovation 32

DMG Consulting

OCTOBER 13, 2023

While the pundits are concentrating on the potential dangers of AI, there is a strong positive side to the equation: AI is and will continue to drive tremendous advancements and innovation in most aspects of our lives, including healthcare, financial services, manufacturing, telecom, education, government, transportation, and many other areas.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

Intercom, Inc.

MAY 11, 2022

In the SaaS industry, it’s common to experience friction between the desire to move forward with the product and the need to tackle gnarly technical debt that slows down engineers. Product health is assessed constantly in our roadmaps, and we encourage engineers to apply the 20% rule”. We’re deliberate about the trade-offs we make.

Engineering 145

Engineering Start-ups Innovation Technology 145

Intercom, Inc.

JUNE 2, 2021

Some problems need a straightforward solution, while others require more innovation. Our team aligns on three points: Innovation . Innovation. Is this solution something we want to innovate on and own as an industry leader and differentiator, or is it table stakes where we want to be on par with the market? Investment .

Innovation 251

Innovation Start-ups Omnichannel NPS 251

Sprinklr

JULY 30, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Rahul Anishetty, VP, Product Engineering, who shared his thoughts on working at Sprinklr. Endless opportunities.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Sprinklr

JULY 14, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Chinmay Chaudhary, Senior Director, Engineering, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Intercom, Inc.

DECEMBER 21, 2021

That doesn’t just apply to our Engineering team, it’s also the way we work on the Content team. Kesha focuses on the Intercom engineering team, but there’s invaluable insights for every team in here as he takes a close look at the factors you need to consider to maximize quality and security in your work. Thoughts on innovation.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

Intercom

MARCH 7, 2024

With an AI engine at the core – rather than bolted on to the edges – your team can provide personalized support at scale, boost team and operational efficiency, and improve the business with data-driven insights. An AI engine improves the customer experience: You don’t have to make the shift to an AI-powered platform all at once.

AI 59

AI Customer Service Engineering Voice of the Customer 59

CX Journey

FEBRUARY 4, 2016

I was watching an episode of Shark Tank recently when Mark Cuban said, after one of the entrepreneurs failed miserably in attempting to lure a Shark to invest in part because of a gross over-valuation: First come the innovators, then come the imitators, then come the idiots. Then come the imitators , who copy what the innovators have done.

Innovation 42

Innovation Engineering Customer Loyalty Customer Experience 42

Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Uniphore and Tech Mahindra Partnership.

E-commerce 130

E-commerce Innovation Compliance AI 130

TeamSupport

JULY 20, 2023

This innovative solution empowers customer service teams to overcome these challenges; fostering collaboration, improving visibility, and ultimately enhancing the customer experience. However, support teams often encounter difficulties when using Jira, the popular project management and issue tracking tool.

Customer Satisfaction 98

Customer Satisfaction Innovation Engineering Customer Service 98

SurveySensum

APRIL 16, 2024

While testers gain more app functionality knowledge by sitting with engineers, the engineers understand the quality risks better. It also fuels creativity and innovation. For example, addressing a complex usability issue requires close collaboration between design and engineering.

Construction 52

Construction Social Media Engineering Actionable Insights 52

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Engineering 192

Engineering Technology Technology Start-ups 192

Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. Today, Sprinklr was named to IDG’s Insider Pro and Computerworld’s 2021 list of Best Places to Work in IT!

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Qualtrics

FEBRUARY 14, 2019

Innovative, approachable, opportunities. Technology provides unlimited tools to solve the world’s problems, and as a software engineer, it’s so cool that I get to implement those solutions and send them out to be used. Saloni is a Software Engineer at Qualtrics in Seattle. Describe Qualtrics to a candidate in 3 words!

Engineering 29

Engineering Technology Technology Start-ups 29

Intercom, Inc.

FEBRUARY 22, 2022

In most SaaS companies, R&D is the organization that innovates the most, and therefore introduces the highest level of potentially risky change. . Shipping is our heartbeat ” has been the motto of the Intercom R&D org from the very beginning and engineers ship code to our customer-facing production app dozens of times a day.

Compliance 118

Compliance Engineering Education Government 118

Hodusoft

APRIL 17, 2024

But the innovation of entrepreneur and innovator Sanford J. In 1982, the former engineer at Bell opened his own company to focus on inventions around auto attendants. It needs the touch of professionals (voice artists and sound engineers) to give your audio messages a professional feel and experience.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

C3Centricity

MARCH 12, 2024

The Role of SEO in Driving High-Quality Traffic Search Engine Optimization (SEO) remains a cornerstone strategy for driving quality traffic. This strategy not only drives high-quality traffic to their site but also converts visitors into leads and customers.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

Intercom, Inc.

MAY 20, 2021

Our conversation covered a lot of ground, from our distorted understanding of engagement metrics to how and why engineers should seek to design features that enhance human senses rather than exploiting them. Intercom on Product: The siren call of innovation. A wide-ranging and richly thought-provoking episode.

Machine Learning 211

Machine Learning Innovation Engineering Start-ups 211

Qualtrics

OCTOBER 21, 2021

Couldn’t attend our XM Innovation Event? From innovations to ideas and insights, here are 10 key takeaways you should know about. During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through.

Innovation 26

Innovation Sports Education Start-ups 26

Zendesk

JULY 12, 2023

Rising to the challenge with integrated service management Overall, the hospitality industry is moving from a period defined by return and resurgence into one that will require rethinking and innovation—especially as brands seek to stay ahead of the competition and win the hearts and loyalty of their guests.

Hospitality 93

Hospitality Hospitality Engineering Innovation 93

Beyond Philosophy

JANUARY 4, 2022

Tina works for an engineering company in Australia and recently joined the New Zealand office. She also explained the company has engineers and technicians serving in dual roles because “customers do not want a sales relationship.” The water company had promoted an engineering guy to running customer experience.

Customer Relationship 89

Customer Relationship Engineering Net Promoter Score Hospitality 89

Sprinklr

JULY 2, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Surabhi Prasad, Senior Director, Engineering, who shared her thoughts on working at Sprinklr.

Artificial Intelligence 60

Artificial Intelligence Engineering AI Innovation 60

Totango

JUNE 28, 2018

With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Extending Product and Engineering Teams. Stay tuned for more information about all the exciting innovations to come. +.

Artificial Intelligence 92

Artificial Intelligence Machine Learning Engineering Innovation 92

Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. New CX innovations in the insurance industry. Combined with the task of selling a product that is in the back of mind for most people, innovation through the digital experience in insurance is crucial to staying relevant. . Engineer with customers in mind.

CX 100

CX Innovation AI Engineering 100

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Experience Investigators

JANUARY 30, 2024

Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement. Patents for her work as an engineer. Switching lanes, we delve into the government’s customer experience revolution, with a spotlight on the USDA’s recent initiatives. Michelle holds 6 U.S.

CX 52

CX Government Manufacturing CX Transformation 52