Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach.

Innovation 98

Innovation AI Engineering Sales 98

Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Technology 243

Technology Technology Social Media Start-ups 243

Customer Think

OCTOBER 29, 2021

Emerging AI is more than just a new technology. Some compare this technological expansion to the explosive engine or the industrial revolution, but it’s much more than that. Now, for the first time in history, innovation is altering every aspect of our existence. […]. Photo by Pixabay, CC0 1.0

Innovation 87

Innovation AI Engineering Technology 87

Logicalware

JANUARY 25, 2022

Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Logicalware

JANUARY 19, 2024

Customer service agents are extremely knowledgeable, but they are not trained engineers, plumbers or field operatives. Author: Simon Wilkinson Head of Public Sector The post How housing associations can leverage technology to enhance their repair processes appeared first on Puzzel United Kingdom.

Technology 52

Technology Technology Compliance Omnichannel 52

Customer Think

JUNE 26, 2023

Advanced technologies have facilitated us with new innovative ways to interact, engage, and serve customers. Almost everything is going digital nowadays, including businesses.

Business Growth 98

Business Growth Social Media Engineering Innovation 98

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Innovative startups. The first army are innovative startups. Basic technology execution is becoming easier too.

Engineering 224

Engineering Technology Technology Innovation 224

Intercom, Inc.

JUNE 9, 2022

You’ll hear from Product Designer Charlotte Sferruzza about the importance of following design fundamentals and how it leaves space for Innovation and Engineering Manager Martha Moniz on building better solutions by keeping it simple. The key is knowing where to follow best practices and where to innovate.

Engineering 138

Engineering Innovation Start-ups Machine Learning 138

Intercom, Inc.

MARCH 16, 2022

Intercom is a product-led company, focused on maximizing product innovation and development velocity. The secret to Intercom’s success in this realm is simple: years of consistent, careful, and multi-faceted cultural, organizational, and engineering work”. The foundation of our operational health is availability.

Engineering 118

Engineering Technology Technology Education 118

DMG Consulting

OCTOBER 13, 2023

While the pundits are concentrating on the potential dangers of AI, there is a strong positive side to the equation: AI is and will continue to drive tremendous advancements and innovation in most aspects of our lives, including healthcare, financial services, manufacturing, telecom, education, government, transportation, and many other areas.

Contact Center 77

Contact Center AI Artificial Intelligence Government 77

ProProfs

MARCH 12, 2020

Recent research has revealed that driving a culture of innovation in your organization goes hand in hand with a well-strategized learning and development (L&D) program. Investing in learning and development programs is one way to maintain your competitive advantage and innovativeness over the long term. Read on to discover how! .

Innovation 52

Innovation Gaming Business Operations Technology 52

Intercom, Inc.

MAY 11, 2022

In the SaaS industry, it’s common to experience friction between the desire to move forward with the product and the need to tackle gnarly technical debt that slows down engineers. Product health is assessed constantly in our roadmaps, and we encourage engineers to apply the 20% rule”. We’re deliberate about the trade-offs we make.

Engineering 145

Engineering Start-ups Innovation Technology 145

Intercom, Inc.

FEBRUARY 28, 2018

We are laser focused on driving breakthrough innovations which help our customers grow their businesses efficiently. Our teams across Intercom think and work holistically, so when we talk about Product, we mean engineering, design, product management, research and analytics. Ann is a successful serial entrepreneur and product leader.

Engineering 195

Engineering Machine Learning Innovation Sales 195

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. He is a proven leader and experienced advisor to multiple C-Level executives in various industries on digital transformation, new technology, and process initiatives.

E-commerce 130

E-commerce Innovation Compliance AI 130

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Engineering 192

Engineering Technology Technology Start-ups 192

CommBox

JANUARY 18, 2024

Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The biggest deterrent of AI is no longer a commitment to innovation, but rather strategic planning – or more accurately – knowing how to get started. The challenge in 2024?

AI 98

AI Unstructured Data Engineering CRM 98

C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. The Role of SEO in Driving High-Quality Traffic Search Engine Optimization (SEO) remains a cornerstone strategy for driving quality traffic.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. These professionals wake up every day excited to work at Sprinklr for a number of reasons: Career Growth.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. “We’ve seen sustained progress of something new and exciting – neural-network-driven technology – really starting to come into its own and be useful” Des Traynor: Well, let’s start at the end, in a sense.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Intercom, Inc.

DECEMBER 21, 2021

That doesn’t just apply to our Engineering team, it’s also the way we work on the Content team. Kesha focuses on the Intercom engineering team, but there’s invaluable insights for every team in here as he takes a close look at the factors you need to consider to maximize quality and security in your work. Thoughts on innovation.

Innovation 196

Innovation Engineering Entertainment Start-ups 196

Execs In The Know

MARCH 16, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. In fact, Roku was recently recognized as one of Fast Company’s top 10 most innovative companies in North America. Was this your first Customer Response Summit?

Contact Center 97

Contact Center Innovation AI Technology 97

Totango

JUNE 28, 2018

With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Extending Product and Engineering Teams. Moving Toward Predictive Customer Success Technology.

Artificial Intelligence 92

Artificial Intelligence Machine Learning Engineering Innovation 92

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

ECXO

JANUARY 25, 2022

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software. He has extensive expertise in customer relationship management, customer decisions, and self-learning.

Customer Relationship Management 98

Customer Relationship Management Engineering Innovation CX 98

Intercom, Inc.

MAY 20, 2021

Here’s an overview of the conversations I’ve chosen, along with a link to the original full episodes: Tech philosopher Alex Wolf on designing harmonious technology. Intercom on Product: The siren call of innovation. Her fans include iconic figures like Janelle Monae and Snapchat CEO Evan Spiegel.

Machine Learning 211

Machine Learning Innovation Engineering Start-ups 211

Execs In The Know

JANUARY 8, 2023

Which technologies and tools will help your teams get more efficient and provide that ease of use for the customer without spending more? It’s about journey mapping and equipping workforces with the skill sets to think about how they can constantly have a culture of innovation and solid collaboration for an engaged partnership.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Experience Investigators

JANUARY 30, 2024

Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement. This isn’t just a conversation about technology; it’s about humanizing the automated, ensuring accuracy, and strategically mapping the customer journey to adapt to this new frontier.

CX 52

CX Government Manufacturing CX Transformation 52

Hodusoft

APRIL 17, 2024

That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. But the innovation of entrepreneur and innovator Sanford J. In 1982, the former engineer at Bell opened his own company to focus on inventions around auto attendants.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Sprinklr

JULY 2, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Surabhi Prasad, Senior Director, Engineering, who shared her thoughts on working at Sprinklr.

Artificial Intelligence 60

Artificial Intelligence Engineering AI Innovation 60

DMG Consulting

APRIL 8, 2024

Vendors are delivering enhancements and innovations with the potential to greatly improve the effectiveness of many aspects of these applications. Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. See Figure X.

Contact Center 62

Contact Center Artificial Intelligence Engineering Innovation 62

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. And breathe!

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. New CX innovations in the insurance industry. Combined with the task of selling a product that is in the back of mind for most people, innovation through the digital experience in insurance is crucial to staying relevant. . Engineer with customers in mind.

CX 100

CX Innovation AI Engineering 100

Uniphore

SEPTEMBER 9, 2021

However, advances in the field are facilitating innovation and extending human capabilities. Army is utilizing AI to enhance the technology development of unmanned aircraft and wearable devices. But technological advances in the field will play a key role in training machines to understand language and human communication.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. As you can see, CX technology is always a big part of the story.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Qualtrics

FEBRUARY 14, 2019

Innovative, approachable, opportunities. Technology provides unlimited tools to solve the world’s problems, and as a software engineer, it’s so cool that I get to implement those solutions and send them out to be used. I like how, using the newest tools in technology, Qualtrics helps researchers and companies act on their data.

Engineering 29

Engineering Technology Technology Start-ups 29

Fonolo

DECEMBER 15, 2020

Most contact centers realized that they could have avoided unnecessary stress if they’d been proactive about upgrading technology and building more resilient systems. Most contact centers could have avoided unnecessary stress if they’d been proactive about upgrading technology and building more resilient systems. Adaptability.

Contact Center 147

Contact Center Omnichannel Engineering Technology 147