Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. AI has been quite overhyped in the past.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Intercom

JULY 13, 2023

Well, as someone who has operated in the technology sector for over 35 years, and mostly in some form of customer support role, I have literally never been more excited than I am right now about the potential to transform the customer service experience through technology. So the question is no longer, “To AI or not to AI?”;

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

DMG Consulting

APRIL 8, 2024

But this is just the start of many innovations being introduced into the WFM market. percent of survey participants, making them the second-highest-ranked contact center technology and application investment for the year. Machine learning (ML) helps evaluate algorithms to identify the most effective one to apply to each dataset.

AI 48

AI Contact Center ML Artificial Intelligence 48

DMG Consulting

JUNE 8, 2021

Product Innovation. Breakthroughs in the underlying natural language processing (NLP) technology, along with powerful cloud-based processing capabilities, have improved the transcription accuracy, conversational comprehension and overall business value of IA solutions.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. Plus, these algorithms will actually become more advanced upon the frequent use of these ML models due to better identification of data patterns.

CRM 52

CRM AI Customer Service ML 52

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? We can’t assume the ML will always perfectly do what we want. The cupcake approach to building bots.

Machine Learning 281

Machine Learning ML Engineering Start-ups 281

MattsenKumar

JUNE 3, 2021

Engineers work on strengthening the products by updating software packages and replacing damaged parts. The electronic industry is fast-paced, and constant innovation is regularly coaxing people to charge phones and other devices. Refurbished products were discarded after a few usages but are good enough to be resold after a refresh.

E-commerce 52

E-commerce Retail Non-Profits Government 52