Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. And that opens the space for newer, faster, agile startups to serve those neglected customers, gain traction, and challenge the bigger businesses.

Innovation 226

Innovation Start-ups Government Technology 226

SugarCRM

NOVEMBER 9, 2022

Engenco, partnering with CRM Online Australia Pty Ltd , receives special recognition for their use of Sugar Mobile to support field-based team members providing a diverse range of innovative products and solutions for transportation.

CRM 49

CRM Transportation Innovation E-commerce 49

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service by John A.

Customer Service 70

Customer Service Customer Loyalty E-commerce Customer Satisfaction 70

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . SurveySensum can be integrated with your existing technology and tools to create a seamless workflow. The Experience Hub feature connects with business tools that allow company-wide sharing of feedback from customers. How to close the feedback loop?

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52