ECXO
MARCH 21, 2023
Customer experience has always been at the heart of Eytan’s career and his passions, from his proven track record in international Customer Engagement projects to his work as a business consultant supporting clients in their digital transformation journey. appeared first on ECXO - European Customer Experience Organization.
Intercom, Inc.
NOVEMBER 9, 2022
Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. And that opens the space for newer, faster, agile startups to serve those neglected customers, gain traction, and challenge the bigger businesses.
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SugarCRM
NOVEMBER 9, 2022
Engenco, partnering with CRM Online Australia Pty Ltd , receives special recognition for their use of Sugar Mobile to support field-based team members providing a diverse range of innovative products and solutions for transportation.
Fonolo
APRIL 11, 2019
Business consultant Peter Drucker noted, “the purpose of a business is to create a customer,” and the purpose of the call center is to maintain the customer. And: Call-back technology is dynamic and adaptable (the key is offering them to customers on their preferred channel(s)). Engage your Employees. Plus, so much more!
Lumoa
APRIL 28, 2024
Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.
SurveySensum
JULY 14, 2020
Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant.
SugarCRM
MARCH 5, 2024
On this episode of the Fuel Growth podcast series, my co-host Clint and I got to sit down with Jim Ward , founder, and CEO of BrainSell , the growth enablement company helping other companies of all shapes and sizes across North America crush their goals with business consulting, and technology solutions since their founding in 1994.
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