Business Consulting Innovation Technology Text Analytics 
Lumoa
APRIL 28, 2024
Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.
SurveySensum
FEBRUARY 11, 2022
For example, customer service agents and business consultants. . SurveySensum can be integrated with your existing technology and tools to create a seamless workflow. Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis. It is not an easy-to-use tool for new users.
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