Lumoa

JULY 17, 2023

Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Utilizing Artificial Intelligence solutions 6. When planning your digital transformation, be aware that at any moment, you may need to innovate further. Seamless experiences 5. Immersive experiences 7.

Customer Experience 83

Customer Experience Artificial Intelligence Omnichannel AI 83

Totango

JUNE 28, 2018

With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Extending Product and Engineering Teams. Moving Toward Predictive Customer Success Technology.

Artificial Intelligence 94

Artificial Intelligence Machine Learning Engineering Innovation 94

DMG Consulting

APRIL 8, 2024

Vendors are delivering enhancements and innovations with the potential to greatly improve the effectiveness of many aspects of these applications. Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. See Figure X.

Contact Center 62

Contact Center Artificial Intelligence Engineering Innovation 62

Hodusoft

DECEMBER 2, 2021

ClueCon Weekly in One-to-One Chat with Luca Pradovera and Bharat Lalcheta, Co-Founder & Chief Technology Officer, HoduSoft. Talking with Luca Pradovera of SignalWire, Bharat spoke about technologies finding favor in the VoIP industry and future product offerings from HoduSoft. Maintaining transparency is important.

Technology 52

Technology Technology Omnichannel Artificial Intelligence 52

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). There is no doubt that these technologies will play an important role within the industry in the years and decades ahead. Why is this the case? Plus so Much More!

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. It’s clear that the way businesses communicate with their customers is changing, so it makes sense that, in order to adapt, forward-thinking companies are embracing cloud and AI-powered technologies. Here’s a sneak peak at the slides! ?.

AI 70

AI Artificial Intelligence Contact Center Machine Learning 70

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. Monthly DMG Newsletter.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Sprinklr

JULY 2, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Surabhi Prasad, Senior Director, Engineering, who shared her thoughts on working at Sprinklr.

Artificial Intelligence 60

Artificial Intelligence Engineering AI Innovation 60

Fonolo

JUNE 6, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). There is no doubt that these technologies will play an important role within the industry in the years and decades ahead. Why is this the case? Plus so Much More!

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. As you can see, CX technology is always a big part of the story.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Logicalware

MAY 24, 2023

The creation of ACD systems and IVR As technology advanced, contact centres evolved in tandem. Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. This is where Puzzel enters the picture. Subsequently, Consorte was renamed Intelecom.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

DMG Consulting

APRIL 13, 2022

The Report examines the business, market and technology trends and challenges confronting contact centers in the midst of the Great Resignation. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. said Donna Fluss, President of DMG Consulting LLC.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

DMG Consulting

MARCH 1, 2020

What makes this so strange is that the quality of the IVR applications offered by many enterprises has not improved substantially in the past five to 10 years, even as the underlying technology has been greatly enhanced. And IVA technology is the way to get there. Like what you’re reading? Sign up for DMG’s free monthly newsletter.

Artificial Intelligence 87

Artificial Intelligence Contact Center AI Engineering 87

Execs In The Know

JANUARY 8, 2023

Which technologies and tools will help your teams get more efficient and provide that ease of use for the customer without spending more? It’s about journey mapping and equipping workforces with the skill sets to think about how they can constantly have a culture of innovation and solid collaboration for an engaged partnership.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Callminer

APRIL 20, 2020

Therefore, BPOs embracing new technologies are likely to be more future ready and have a stable outlook moving forward. With this in mind, frequent visits from a senior engineer from the off-shore vendor to the client site during the design phase can help ensure a clear project understanding. Recently the industry has seen a slowdown.

Legal 286

Legal Artificial Intelligence Engineering Government 286

DMG Consulting

APRIL 8, 2024

But this is just the start of many innovations being introduced into the WFM market. Artificial intelligence (AI), automation, and the need for new capabilities to address asynchronous and digital interactions are driving a welcome transformation of these solutions. These solutions were identified by 37.5 percent and 50.0

AI 48

AI Contact Center ML Artificial Intelligence 48

SugarCRM

JUNE 7, 2022

By Letting the platform do the work , Sugar Sell goes beyond the already traditional 360-degree customer view and makes CRM the engine that drives high-definition customer experiences (HD-CX). Take a look at the latest and greatest product innovations we’ve added to Sugar Sell to help our customers succeed.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

Totango

JUNE 28, 2018

With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Today, we are very excited to announce the expansion of our Product and Engineering teams through the acquisition of Personity.ai.

Artificial Intelligence 48

Artificial Intelligence Machine Learning Engineering Innovation 48

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. It’s all about artificial intelligence and machine learning. So, there have been a lot of technological revolutions. What follows is a lightly edited transcript of the episode. The hype strikes back. Paul, how are you?

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

VOZIQ

MARCH 22, 2022

its Artificial Intelligence for Predictive Customer Retention?as Through the CUSTOMER Product of the Year Award, TMC recognizes vendors that are helping their clients in the call center, CRM and teleservices industries meet and exceed the expectation of their customers with innovative and high-quality products.

AI 40

AI Artificial Intelligence ML Engineering 40

DMG Consulting

JUNE 8, 2021

Product Innovation. Breakthroughs in the underlying natural language processing (NLP) technology, along with powerful cloud-based processing capabilities, have improved the transcription accuracy, conversational comprehension and overall business value of IA solutions.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. As you can see, CX technology is always a big part of the story.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

Intercom

JULY 13, 2023

Well, as someone who has operated in the technology sector for over 35 years, and mostly in some form of customer support role, I have literally never been more excited than I am right now about the potential to transform the customer service experience through technology. Prepare your team for CS in the age of AI ?Key

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Logicalware

SEPTEMBER 1, 2021

Norwegian company Puzzel , an innovative specialist in cloud-based contact centres, has invested heavily in recent years to offer a flexible and scalable online solution to organisations of all types and sizes that want to optimise their customer services and customer experiences. ” Innovative in omnichannel.

Omnichannel 98

Omnichannel Artificial Intelligence Innovation Social Media 98

SugarCRM

MAY 3, 2021

Most companies fail to realize that all the information collected during routine interactions with customers or their audience base generates enormous amounts of data—that can be leveraged with the right technology. . Here’s how this engine can help generate revenue from dark data, no matter its type (internal or public source).

Artificial Intelligence 26

Artificial Intelligence Unstructured Data AI Machine Learning 26

SurveySensum

MAY 6, 2024

They could be honesty, integrity, transparency, accountability, innovation, or anything that you value the most. These tools use artificial intelligence to remove unwanted wording without altering the core meaning in no time. Generally, these topics aren’t SEO-friendly because you are targeting your audience, not search engines.

Social Media 52

Social Media Start-ups Artificial Intelligence Education 52

Zendesk

JANUARY 3, 2023

Yet the arrival of open banking forced them to share that data with non-banks (with the consent of customers), sparking a new wave of innovation. Investing in artificial intelligence (AI) is investing in your customers. What’s more, as AI technologies evolve, people and businesses are becoming more aware of the benefits.

CX 52

CX Finance Artificial Intelligence AI 52

SugarCRM

MAY 19, 2022

Artificial intelligence (AI) has come a long way since buttons and formulas on an oversized computer. Already, new and innovative uses are emerging across both sales and marketing in areas such as: Facial recognition. Experience the power of artificial intelligence for yourself by requesting a demo today.

AI 26

AI Artificial Intelligence Sales Manufacturing 26

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. In fact, if you were to go through any predictions about the future of customer service, artificial intelligence is common among them all.

CRM 52

CRM AI Customer Service ML 52

Logicalware

OCTOBER 5, 2021

For 20 years , we’ve been engineering solutions and developing tools to help businesses solve their customer interactions. Right now, Vergic’s technology is used by leading organisations in Scandinavia, Europe and the United States, including the watch maker, Citizen, travel agent, Xanterra Travel, and homeware retailer, Clas Ohlson.

Engineering 98

Engineering Retail Innovation Sales 98

SugarCRM

FEBRUARY 15, 2019

From steam engines to electrical outlets to computer terminals to AI chatbots, the rate of innovation is accelerating and the world is getting better for it. First, a brief history of technology. This revolution is about embedding digital technology into our day-to-day life, like Star Trek.

Artificial Intelligence 35

Artificial Intelligence Manufacturing Machine Learning AI 35

DMG Consulting

JANUARY 2, 2018

The technical innovation that is coming from leading providers of speech analytics is compelling, and there are substantial differences between current and older applications. Speech analytics engines are a standard component of e-discovery tools and are finding their way into enterprise business intelligence solutions.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

Transcosmos

FEBRUARY 5, 2019

With fast-paced innovations in tech, the outsourcing industry is poised to evolve, too. This makes it important for companies to recognize which trends can help them meet the business goals of their organization and their clients, with focus on technology, value, and methodologies. The Google App Engine is an example of PaaS.

Artificial Intelligence 52

Artificial Intelligence Data Entry Engineering Technology 52

Intercom

FEBRUARY 22, 2023

Indeed, it’s already being talked about in the same terms as the most transformative communications innovations ever invented. For listeners, HAL 9000 is a fictional artificial intelligence character, the main antagonist in Arthur C. But the answers, insights and sentiments are all ChatGPT’s. Liam: Fair point.

AI 119

AI Start-ups Technology Technology 119

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( The internet survived it’s wild ride and inspired more waves of technological advances that have caused the call center to give way to the contact center. So, I kind of have my wish.).

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

Execs In The Know

APRIL 25, 2024

Building these semi-competent virtual assistants required so many data scientists, engineers, and designers that a return on investment was hardly realized, if ever. They found that access to AI assistance only increased agent productivity by 14%, with the most significant impact on less experienced workers.

AI 52

AI CXM Engineering Business Operations 52