Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. However, advances in the field are facilitating innovation and extending human capabilities.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Totango

JUNE 28, 2018

With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Extending Product and Engineering Teams. Stay tuned for more information about all the exciting innovations to come. +.

Artificial Intelligence 92

Artificial Intelligence Machine Learning Engineering Innovation 92

Sprinklr

JULY 2, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Surabhi Prasad, Senior Director, Engineering, who shared her thoughts on working at Sprinklr.

Artificial Intelligence 60

Artificial Intelligence Engineering AI Innovation 60

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company. Here’s a sneak peak at the slides! ?. Natural Language Processing (NLP). Shai Berger.

AI 70

AI Artificial Intelligence Contact Center Machine Learning 70

Lumoa

JULY 17, 2023

Utilizing Artificial Intelligence solutions 6. In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx. Optimizing your online presence 2. Keeping the human touch 3.

Customer Experience 83

Customer Experience Artificial Intelligence Omnichannel AI 83

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Fonolo

JUNE 6, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company.

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Logicalware

JANUARY 25, 2022

Forrester also believes ‘ human-centred technology ‘ will be one of the biggest drivers of innovation in 2022. Here’s what Sharon Leaver, their SVP of Research had to say: “Where will innovation come from? Your people. Automation & AI.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

DMG Consulting

APRIL 13, 2022

It explores how artificial intelligence (AI) is driving positive changes in the WFM market. The WFM market has benefited from unprecedented innovation over the past 5 years, and this is just the beginning of the technological enhancements that are expected to be introduced to these solutions over the next few years.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. You Have Allies on the Inside. Chatbots are Good; Smart Chatbots are Better.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

SugarCRM

JUNE 7, 2022

By Letting the platform do the work , Sugar Sell goes beyond the already traditional 360-degree customer view and makes CRM the engine that drives high-definition customer experiences (HD-CX). Take a look at the latest and greatest product innovations we’ve added to Sugar Sell to help our customers succeed.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

DMG Consulting

MARCH 1, 2020

There has been great innovation in voice self-service engines, as reflected by the offerings from Amazon, Google, Apple, and Microsoft. Some of the biggest companies have come to market with their own speech engines as they compete to dominate the self-service and artificial intelligence (AI) landscapes.

Artificial Intelligence 87

Artificial Intelligence Contact Center AI Engineering 87

VOZIQ

FEBRUARY 7, 2023

The solution allows businesses to automate their pricing decisions with the help of artificial intelligence and increase revenue while minimizing worry associated with adverse effects of the price increase.” VOZIQ AI is offering a free trial of the Predictive Price Increase Solution to businesses interested in testing the solution.

AI 40

AI Artificial Intelligence Machine Learning Contact Center 40

DMG Consulting

APRIL 8, 2024

But this is just the start of many innovations being introduced into the WFM market. Artificial intelligence (AI), automation, and the need for new capabilities to address asynchronous and digital interactions are driving a welcome transformation of these solutions.

AI 48

AI Contact Center ML Artificial Intelligence 48

Execs In The Know

JANUARY 8, 2023

It’s about journey mapping and equipping workforces with the skill sets to think about how they can constantly have a culture of innovation and solid collaboration for an engaged partnership. How can you use technology to re-orchestrate or re-engineer your operating environment? What tech delivers the most employee and customer impact?

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Totango

JUNE 28, 2018

With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Today, we are very excited to announce the expansion of our Product and Engineering teams through the acquisition of Personity.ai.

Artificial Intelligence 48

Artificial Intelligence Machine Learning Engineering Innovation 48

DMG Consulting

JUNE 8, 2021

Product Innovation. And due to technical and operational innovations, many IA vendors are replacing their transcription engines with newer and more effective ones that improve the effectiveness of their own offerings.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

SixteenVentures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. This is where understanding the art of Prompt Engineering becomes critical. Let’s dig in. Not better than ChatGPT, necessarily, but different and well.

AI 60

AI Engineering Artificial Intelligence Innovation 60

Sprinklr

JULY 9, 2021

Our world-class team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). When I was at Postano, I learned about Sprinklr as the most innovative and advanced platform for brands to connect to modern and social platforms.

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. You Have Allies on the Inside. Chatbots are Good; Smart Chatbots are Better.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

SurveySensum

MAY 6, 2024

They could be honesty, integrity, transparency, accountability, innovation, or anything that you value the most. These tools use artificial intelligence to remove unwanted wording without altering the core meaning in no time. You can get assistance from an AI text summarizer to add conciseness to your brand story.

Social Media 52

Social Media Start-ups Artificial Intelligence Education 52

Logicalware

SEPTEMBER 1, 2021

Norwegian company Puzzel , an innovative specialist in cloud-based contact centres, has invested heavily in recent years to offer a flexible and scalable online solution to organisations of all types and sizes that want to optimise their customer services and customer experiences. ” Innovative in omnichannel.

Omnichannel 98

Omnichannel Artificial Intelligence Innovation Social Media 98

SugarCRM

MAY 19, 2022

Artificial intelligence (AI) has come a long way since buttons and formulas on an oversized computer. Already, new and innovative uses are emerging across both sales and marketing in areas such as: Facial recognition. Experience the power of artificial intelligence for yourself by requesting a demo today.

AI 26

AI Artificial Intelligence Sales Manufacturing 26

Intercom

JULY 13, 2023

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Heading up the Customer Support team at Intercom, I have had the privilege to get early access to some of the innovation that we’re driving in this space.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Intercom, Inc.

SEPTEMBER 9, 2022

It’s all about artificial intelligence and machine learning. And you don’t need as much hand engineering of features. ” Des Traynor: It’s almost like you have to look through both the demand and supply side of innovation, in a sense. Do you think teams should have embedded ML engineers?

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Cloud-based contact center infrastructure (ACDs and dialers). The cloud has changed the dynamics of this formerly static and dated market.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

The Customer Service Blog

MARCH 31, 2021

Elon Musk is a business magnate, industrial designer, and engineer. Since 2008, Musk has been involved in numerous other business projects, such as SolarCity, a solar energy services company and OpenAI, a non-profit research company that promotes friendly artificial intelligence. Failure is an option here.

Transportation 52

Transportation Non-Profits Manufacturing Artificial Intelligence 52

SugarCRM

FEBRUARY 15, 2019

From steam engines to electrical outlets to computer terminals to AI chatbots, the rate of innovation is accelerating and the world is getting better for it. From light bulbs to cars to electrical power plants, the Second Industrial Revolution was a time of amazing innovation and breathtaking change. Exciting times!

Artificial Intelligence 35

Artificial Intelligence Manufacturing Machine Learning AI 35

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. In fact, if you were to go through any predictions about the future of customer service, artificial intelligence is common among them all.

CRM 52

CRM AI Customer Service ML 52

Execs In The Know

APRIL 25, 2024

Building these semi-competent virtual assistants required so many data scientists, engineers, and designers that a return on investment was hardly realized, if ever. Since foundational models are not (alone) going to solve direct-to-customer automation safely, the opportunity for a new category leader has presented itself.

AI 52

AI CXM Engineering Business Operations 52

DMG Consulting

JANUARY 2, 2018

The technical innovation that is coming from leading providers of speech analytics is compelling, and there are substantial differences between current and older applications. Speech analytics engines are a standard component of e-discovery tools and are finding their way into enterprise business intelligence solutions.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

Logicalware

OCTOBER 5, 2021

For 20 years , we’ve been engineering solutions and developing tools to help businesses solve their customer interactions. And we believe that businesses that do not take steps to automate, innovate, and provide empathy when it really matters will be left behind”. A new role for CCaaS. Supporting customer choice.

Engineering 98

Engineering Retail Innovation Sales 98

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( The Rise of AI – Artificial Intelligence. I have mine right here, in case I’m hit by a food craving ) The net, IoT, the cloud and AI have and will continue to disrupt contact center tech.

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

1 to 1

JULY 29, 2022

Businesses will be able to foster customer-centric innovations once they truly understand their audience’ wants and needs,” he says. “In In doing so, companies must work backward to solve their customers’ pain points, then move forward with technological innovations that are in tune with the changing times.”

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29