Totango

FEBRUARY 28, 2024

I am thrilled to announce that Totango has joined forces with Catalyst , innovative thought leaders who have developed an intuitive solution to power customer-led growth. Powerful analytics and AI Our investments in artificial intelligence enable quick action and informed decision-making.

Artificial Intelligence 107

Artificial Intelligence Customer Acquisition Customer-Centric Organization Sales 107

VOZIQ

FEBRUARY 7, 2023

Reston, VA, February 6, 2023: VOZIQ AI, one of the leading providers of Predictive Customer Intelligence Solution, is excited to announce the launch of its new AI-powered Predictive Price Increase Solution for subscription businesses. Vasudeva Akula, CEO of VOZIQ AI.

AI 40

AI Artificial Intelligence Machine Learning Contact Center 40

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). Popular AI tools like chatbots use NLP (or, the ability to understand human language) to interact with customers on a more sophisticated level than the IVRs of old.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Execs In The Know

APRIL 25, 2024

The Enterprise Conversational AI market is fundamentally broken. Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62 Forbes 2023 ] On the other hand, the demand is the highest it’s ever been with the Generative AI market size expected to reach $66.62

AI 52

AI CXM Engineering Business Operations 52

Fonolo

JUNE 6, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). Popular AI tools like chatbots use NLP (or, the ability to understand human language) to interact with customers on a more sophisticated level than the IVRs of old.

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

SixteenVentures

FEBRUARY 28, 2023

Generative Artificial intelligence (AI) like ChatGPT – and now Bing Chat – is transforming the way we communicate and work, especially in Customer Success. This is where understanding the art of Prompt Engineering becomes critical. Let’s dig in.

AI 60

AI Engineering Artificial Intelligence Innovation 60

Sprinklr

JULY 30, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Rahul Anishetty, VP, Product Engineering, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Execs In The Know

JANUARY 17, 2024

Enter the era of intelligent virtual assistants and BrandGPT, a transformative AI architecture pioneered by innovative platforms like Knowbl. Understanding the Self-Service Dilemma Consumer dissatisfaction with current self-service options highlights the need for innovative solutions.

AI 52

AI Innovation Gaming Social Media 52

Sprinklr

JULY 14, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Chinmay Chaudhary, Senior Director, Engineering, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 98

Artificial Intelligence Engineering Innovation AI 98

Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

VOZIQ

MARCH 22, 2022

TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. Reston, March 22, 2022: VOZIQ AI,?a its Artificial Intelligence for Predictive Customer Retention?as It is the fourth consecutive year that VOZIQ AI has won this award. TMC , a global, integrated media company, has named?its

AI 40

AI Artificial Intelligence ML Engineering 40

Lumoa

JULY 17, 2023

Utilizing Artificial Intelligence solutions 6. In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx. Optimizing your online presence 2. Keeping the human touch 3.

Customer Experience 83

Customer Experience Artificial Intelligence Omnichannel AI 83

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

Sprinklr

JULY 2, 2021

Our world-class engineering team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Today, we’re spotlighting Surabhi Prasad, Senior Director, Engineering, who shared her thoughts on working at Sprinklr.

Artificial Intelligence 60

Artificial Intelligence Engineering AI Innovation 60

Logicalware

JANUARY 25, 2022

Forrester also believes ‘ human-centred technology ‘ will be one of the biggest drivers of innovation in 2022. Here’s what Sharon Leaver, their SVP of Research had to say: “Where will innovation come from? Automation & AI. Your people.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

DMG Consulting

MARCH 1, 2020

There has been great innovation in voice self-service engines, as reflected by the offerings from Amazon, Google, Apple, and Microsoft. Some of the biggest companies have come to market with their own speech engines as they compete to dominate the self-service and artificial intelligence (AI) landscapes.

Artificial Intelligence 87

Artificial Intelligence Contact Center AI Engineering 87

SugarCRM

MAY 19, 2022

Artificial intelligence (AI) has come a long way since buttons and formulas on an oversized computer. Today, AI is responsible for everything from smart assistants to manufacturing to self-driving cars—and sales and marketing have been early adopters. How will AI change the future of sales and marketing?

AI 26

AI Artificial Intelligence Sales Manufacturing 26

DMG Consulting

APRIL 13, 2022

AI-enabled new-gen WFM revolutionizes the staffing paradigm. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. Artificial intelligence is an essential enabler of many of the advancements in new-gen WFM solutions. MEDIA ALERT.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

SugarCRM

JUNE 7, 2022

By Letting the platform do the work , Sugar Sell goes beyond the already traditional 360-degree customer view and makes CRM the engine that drives high-definition customer experiences (HD-CX). Take a look at the latest and greatest product innovations we’ve added to Sugar Sell to help our customers succeed.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. You Have Allies on the Inside. Chatbots are Good; Smart Chatbots are Better.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. The introduction of chatbots is one of the biggest examples of this. Get Comm100 Free. Comm100 Free.

CRM 52

CRM AI Customer Service ML 52

Callminer

APRIL 20, 2020

. “IDC predicted that 75% of software enterprises and independent vendors will include AI functionality in at least one application by 2018. With this in mind, frequent visits from a senior engineer from the off-shore vendor to the client site during the design phase can help ensure a clear project understanding. .”

Legal 286

Legal Artificial Intelligence Engineering Government 286

Intercom, Inc.

SEPTEMBER 9, 2022

AI has been quite overhyped in the past. It’s all about artificial intelligence and machine learning. It feels like the AI hype machine is once again in overdrive. And so, after a long time, video stock value goes through the roof because there’s an AI and a crypto mining revolution. Paul, how are you?

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( I have mine right here, in case I’m hit by a food craving ) The net, IoT, the cloud and AI have and will continue to disrupt contact center tech. The Rise of AI – Artificial Intelligence.

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

Execs In The Know

JANUARY 8, 2023

It’s about journey mapping and equipping workforces with the skill sets to think about how they can constantly have a culture of innovation and solid collaboration for an engaged partnership. How can you use technology to re-orchestrate or re-engineer your operating environment? What tech delivers the most employee and customer impact?

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

DMG Consulting

JUNE 8, 2021

Product Innovation. And due to technical and operational innovations, many IA vendors are replacing their transcription engines with newer and more effective ones that improve the effectiveness of their own offerings. Transformational Benefits of IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Intercom

FEBRUARY 22, 2023

Indeed, it’s already being talked about in the same terms as the most transformative communications innovations ever invented. From its famous hallucinations to what it talks about when out in a bar with some of its fictional AI pals like HAL 9000, ChatGPT was (mostly) happy to discuss it all. ChatGPT: Good catch, Liam!

AI 119

AI Start-ups Technology Technology 119

Zendesk

JANUARY 3, 2023

Yet the arrival of open banking forced them to share that data with non-banks (with the consent of customers), sparking a new wave of innovation. Investing in artificial intelligence (AI) is investing in your customers. AI can also be powerful in delivering the seamless experience customers demand.

CX 52

CX Finance Artificial Intelligence AI 52

Hodusoft

DECEMBER 2, 2021

With over 18 years of experience innovating and working closely on various VoIP technologies, he pointed out that succeeding in the industry is not easy. An exhaustive roadmap combining inputs from all the stakeholders– sales clients, engineers are followed before actual development. Maintaining transparency is important.

Technology 52

Technology Technology Omnichannel Artificial Intelligence 52

Sprinklr

JULY 9, 2021

Our world-class team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). First, I run the Channel Partnerships team as part of the product and engineering group. What is Sprinklr’s approach to innovation?

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. You Have Allies on the Inside. Chatbots are Good; Smart Chatbots are Better.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention. Speech analytics.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

SurveySensum

MAY 6, 2024

They could be honesty, integrity, transparency, accountability, innovation, or anything that you value the most. You can get assistance from an AI text summarizer to add conciseness to your brand story. These tools use artificial intelligence to remove unwanted wording without altering the core meaning in no time.

Social Media 52

Social Media Start-ups Artificial Intelligence Education 52

DMG Consulting

JANUARY 2, 2018

The technical innovation that is coming from leading providers of speech analytics is compelling, and there are substantial differences between current and older applications. Speech analytics engines are a standard component of e-discovery tools and are finding their way into enterprise business intelligence solutions.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. It’s been an incredibly exciting year – and we have big plans for the year ahead, as we continue to tell extraordinary stories from the frontlines of the AI revolution. Here’s Fergal Reid.

AI 98

AI Start-ups Legal Technology 98

SugarCRM

FEBRUARY 15, 2019

From steam engines to electrical outlets to computer terminals to AI chatbots, the rate of innovation is accelerating and the world is getting better for it. From light bulbs to cars to electrical power plants, the Second Industrial Revolution was a time of amazing innovation and breathtaking change. Exciting times!

Artificial Intelligence 35

Artificial Intelligence Manufacturing Machine Learning AI 35