DMG Consulting

APRIL 13, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Background: DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2022 – 2023 Workforce Management for the Enterprise report.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). Who should attend: VPs & Directors of Contact Centers. Why is this the case? Shai Berger.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. In reality, AI isn’t close to having the cognitive capacity to surpass human intelligence. However, advances in the field are facilitating innovation and extending human capabilities.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

DMG Consulting

JUNE 8, 2021

The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation. Broader Use Cases for IA.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Fonolo

JUNE 6, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). Who should attend: VPs & Directors of Contact Centers. Why is this the case? Shai Berger.

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

DMG Consulting

MARCH 1, 2020

There has been great innovation in voice self-service engines, as reflected by the offerings from Amazon, Google, Apple, and Microsoft. Some of the biggest companies have come to market with their own speech engines as they compete to dominate the self-service and artificial intelligence (AI) landscapes.

Artificial Intelligence 87

Artificial Intelligence Contact Center AI Engineering 87

DMG Consulting

OCTOBER 4, 2017

The 3 Contact Center Applications That Pay for Themselves. Almost every year, contact center leaders are asked to reduce operating costs and improve productivity while enhancing the customer experience. There are three emerging contact center technologies that can deliver all of these benefits.

Contact Center 48

Contact Center Non-Profits Artificial Intelligence Machine Learning 48

Logicalware

MAY 24, 2023

Our story begins in Norway with Consorte, a leading provider of telecommunications, contact centre and mobile services, founded in 1998. Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. This is where Puzzel enters the picture.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

VOZIQ

FEBRUARY 7, 2023

The solution allows businesses to automate their pricing decisions with the help of artificial intelligence and increase revenue while minimizing worry associated with adverse effects of the price increase.” VOZIQ AI is offering a free trial of the Predictive Price Increase Solution to businesses interested in testing the solution.

AI 40

AI Artificial Intelligence Machine Learning Contact Center 40

Callminer

APRIL 20, 2020

With this in mind, frequent visits from a senior engineer from the off-shore vendor to the client site during the design phase can help ensure a clear project understanding. ” – Nicolina Savelli, 5 Tips for Choosing the Right BPO for Your Call Center , Fonolo; Twitter: @fonolo. Recently the industry has seen a slowdown.

Legal 286

Legal Artificial Intelligence Engineering Government 286

Hodusoft

DECEMBER 2, 2021

Whether it is IP phone or WebRTC or any offering in our call and contact center software, voice is still preferred. With over 18 years of experience innovating and working closely on various VoIP technologies, he pointed out that succeeding in the industry is not easy. Maintaining transparency is important.

Technology 52

Technology Technology Omnichannel Artificial Intelligence 52

DMG Consulting

JANUARY 2, 2018

While adoption has been strong, the addressable market is still large, and there are thousands of contact centers that have not yet adopted speech analytics. The technical innovation that is coming from leading providers of speech analytics is compelling, and there are substantial differences between current and older applications.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

Logicalware

SEPTEMBER 1, 2021

Norwegian company Puzzel , an innovative specialist in cloud-based contact centres, has invested heavily in recent years to offer a flexible and scalable online solution to organisations of all types and sizes that want to optimise their customer services and customer experiences. Thought leader in cloud-based contact centres.

Omnichannel 98

Omnichannel Artificial Intelligence Innovation Social Media 98

1 to 1

JULY 29, 2022

“By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29

Execs In The Know

APRIL 25, 2024

Building these semi-competent virtual assistants required so many data scientists, engineers, and designers that a return on investment was hardly realized, if ever. Since foundational models are not (alone) going to solve direct-to-customer automation safely, the opportunity for a new category leader has presented itself.

AI 52

AI CXM Engineering Business Operations 52

1 to 1

SEPTEMBER 21, 2021

To deliver great sales experiences , contact center associates need to have the right information at their fingertips at the right time, and they must know how to use it quickly. Artificial intelligence can also play a key role. But it’s an ongoing process and there’s always room for improvement and innovation.

Sales 26

Sales Contact Center Artificial Intelligence CRM 26

Intercom

DECEMBER 14, 2023

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. And then, all that stuff centralized and now you’ve got search engine and so on. A year of innovation and conversation.

AI 98

AI Start-ups Legal Technology 98

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

FEBRUARY 20, 2018

Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. CCW Digital’s Fall Executive Report reveals that 80% of organizations call artificial intelligence “important.”

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Embrace innovation: Be open to incorporating innovative solutions, technologies, and strategies that align with customer demands.

Retail 52

Retail Customer Feedback CX Social Media 52

Comm100

FEBRUARY 5, 2018

With the rise of virtual environments, customers became active participants in the conversation and partners in the innovation process. It also helps reduce the amount of phone calls and emails received by contact centers. How each visitor found their website (through a search engine, social media, etc.).

Social Media 49

Social Media CRM Social Listening Omnichannel 49