Intercom, Inc.

SEPTEMBER 9, 2022

Building ML products requires balance – it’s pointless to start with the problem if the solution is unattainable, but you shouldn’t start with the tech if it can’t meet real customer needs. ML teams tend to invest a fair share of resources in research that never ships. And you don’t need as much hand engineering of features.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

DMG Consulting

APRIL 8, 2024

But this is just the start of many innovations being introduced into the WFM market. Artificial intelligence (AI), automation, and the need for new capabilities to address asynchronous and digital interactions are driving a welcome transformation of these solutions.

AI 48

AI Contact Center ML Artificial Intelligence 48

Intercom

JULY 13, 2023

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Up to now, companies would have needed an army of data scientists to make AI and ML work well, but that has all changed.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

VOZIQ

MARCH 22, 2022

TMC recognizes the AI/ML Customer Retention Platform for the fourth time in a row. its Artificial Intelligence for Predictive Customer Retention?as Offer Optimization Engine automatically matches every at-risk customer with the most meaningful and profitable offer based on predicted risk and the risk drivers.

AI 40

AI Artificial Intelligence ML Engineering 40

DMG Consulting

JUNE 8, 2021

Product Innovation. And due to technical and operational innovations, many IA vendors are replacing their transcription engines with newer and more effective ones that improve the effectiveness of their own offerings.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. In fact, if you were to go through any predictions about the future of customer service, artificial intelligence is common among them all.

CRM 52

CRM AI Customer Service ML 52

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. This post is based on that talk, and details our journey from early experimentation to release, as well as some valuable lessons we learned about how to implement machine learning (ML) in a real-world product.

Machine Learning 281

Machine Learning ML Engineering Start-ups 281