Intercom, Inc.

JUNE 9, 2022

You’ll hear from Product Designer Charlotte Sferruzza about the importance of following design fundamentals and how it leaves space for Innovation and Engineering Manager Martha Moniz on building better solutions by keeping it simple. The key is knowing where to follow best practices and where to innovate.

Engineering 138

Engineering Innovation Start-ups Machine Learning 138

Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. Sprinklr is a place that encourages bold thinking, career growth, and learning.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Intercom, Inc.

FEBRUARY 28, 2018

We are laser focused on driving breakthrough innovations which help our customers grow their businesses efficiently. Our teams across Intercom think and work holistically, so when we talk about Product, we mean engineering, design, product management, research and analytics. Ann is a successful serial entrepreneur and product leader.

Engineering 195

Engineering Machine Learning Innovation Sales 195

Totango

JUNE 28, 2018

With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Extending Product and Engineering Teams. Moving Toward Predictive Customer Success Technology.

Artificial Intelligence 95

Artificial Intelligence Machine Learning Engineering Innovation 95

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. And breathe!

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

DMG Consulting

APRIL 8, 2024

But this is just the start of many innovations being introduced into the WFM market. percent of survey participants, making them the second-highest-ranked contact center technology and application investment for the year. Machine learning (ML) helps evaluate algorithms to identify the most effective one to apply to each dataset.

AI 48

AI Contact Center ML Artificial Intelligence 48

Totango

JUNE 28, 2018

With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Today, we are very excited to announce the expansion of our Product and Engineering teams through the acquisition of Personity.ai.

Artificial Intelligence 48

Artificial Intelligence Machine Learning Engineering Innovation 48

Fonolo

MARCH 25, 2019

It’s clear that the way businesses communicate with their customers is changing, so it makes sense that, in order to adapt, forward-thinking companies are embracing cloud and AI-powered technologies. Most of the excitement is due to two major capabilities: 1) Machine learning, and. 2) Natural language processing (NLP).

AI 70

AI Artificial Intelligence Contact Center Machine Learning 70

DMG Consulting

JUNE 8, 2021

Product Innovation. Breakthroughs in the underlying natural language processing (NLP) technology, along with powerful cloud-based processing capabilities, have improved the transcription accuracy, conversational comprehension and overall business value of IA solutions.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Intercom

JULY 13, 2023

Well, as someone who has operated in the technology sector for over 35 years, and mostly in some form of customer support role, I have literally never been more excited than I am right now about the potential to transform the customer service experience through technology. Prepare your team for CS in the age of AI ?Key

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Is this wave of innovation any different from past waves? We can’t say it caught us by surprise.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. So today, as I said, we’re announcing five new product innovations. We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. In addition to these time-saving and accuracy capabilities, another feature worth mentioning is better security.

CRM 52

CRM AI Customer Service ML 52

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Some of this cut deep.

Engineering 118

Engineering Start-ups Voice of the Customer Machine Learning 118

Zendesk

MAY 24, 2023

How AI can improve customer service As technology continues to evolve, we’re seeing new ways that AI can enhance the customer experience. AI technology is relatively new and will continue to evolve and improve. As technology advances, business leaders can use new and innovative AI-powered tools to enhance CX.

AI 88

AI Customer Service Machine Learning Technology 88

DMG Consulting

JANUARY 2, 2018

The technical innovation that is coming from leading providers of speech analytics is compelling, and there are substantial differences between current and older applications. Speech analytics engines are a standard component of e-discovery tools and are finding their way into enterprise business intelligence solutions.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

Intercom

FEBRUARY 22, 2023

Indeed, it’s already being talked about in the same terms as the most transformative communications innovations ever invented. With 100 million users since being unveiled last November, ChatGPT is certainly the chattiest chatbot in the long history of conversational bots. But the answers, insights and sentiments are all ChatGPT’s.

AI 119

AI Start-ups Technology Technology 119

Zendesk

APRIL 6, 2021

With today’s omnichannel support technology , self-service isn’t relegated to one platform. As more customers adopt mobile and digital technology , more companies will take an omnichannel approach to delivering self-service through a variety of support platforms. What is customer self-service? 6 key customer self-service channels.

Engineering 52

Engineering Omnichannel AI Start-ups 52

SugarCRM

NOVEMBER 16, 2021

Thanks to the technology provided by innovators like Sugar, AI isn’t just for massive enterprises. This standard builds on a previous key Sugar innovation—the time-aware CX platform. This feature of the HD-CX standard is most directly manifested in the AI-powered predictive engine SugarPredict.

Artificial Intelligence 49

Artificial Intelligence AI CRM Innovation 49

DMG Consulting

OCTOBER 4, 2017

There are three emerging contact center technologies that can deliver all of these benefits. Instead, the voice biometrics engine compares voice features of the live audio stream to enrolled voiceprints. Donna Fluss, president of DMG Consulting, is an expert on contact centers, analytics, and back-office technology.

Contact Center 48

Contact Center Non-Profits Artificial Intelligence Machine Learning 48

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( The internet survived it’s wild ride and inspired more waves of technological advances that have caused the call center to give way to the contact center. So, I kind of have my wish.).

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

Fonolo

DECEMBER 12, 2019

Who will truly innovate in 2020?” It is based on all the “smart home” and “machine learning” technologies this company developed for many years and helps detecting the need of urgent help. ” Who: James Dantow, Fonolo’s Solutions Engineer. Retail of that is at least $150.”

Customer Service 67

Customer Service Machine Learning Retail Customer Satisfaction 67

SugarCRM

FEBRUARY 15, 2019

From steam engines to electrical outlets to computer terminals to AI chatbots, the rate of innovation is accelerating and the world is getting better for it. First, a brief history of technology. This revolution is about embedding digital technology into our day-to-day life, like Star Trek.

Artificial Intelligence 35

Artificial Intelligence Manufacturing Machine Learning AI 35

Qualtrics

JULY 23, 2019

where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). Follow Jeremiah for insights into market research and technology. ( @jowyang ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

Intercom

JANUARY 31, 2023

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. In product development, customers are always the ultimate arbiter – you may build amazing technology, but if it doesn’t solve a problem for them, it’s not worth it.

AI 64

AI Machine Learning Start-ups Gaming 64

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Technology 223

Technology Technology B2C B2B 223

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. Innovating through design. Since Thomas Watson Jr.

AI 245

AI Machine Learning Start-ups Technology 245

Steven Van Belleghem

JANUARY 16, 2019

Bytedance’s content platforms TikTok and Toutiao, too, are masters at buying and holding people’s attention though machine learning: we’ll surely see some further endeavors in the advertising category if their élan continues. But here too, I believe that China will dominate the market.

E-commerce 52

E-commerce Healthcare Retail Finance 52

Qualtrics

JANUARY 16, 2019

Executives today want smarter and faster insights, and technology and automation are changing the landscape. And you’ll network with and learn from some of the brightest minds in your field. Leverage the latest trends and technologies to advance your research. Peter Mackey Head of Strategic Innovation, Wizer.

Gambling 28

Gambling Non-Profits Government Innovation 28

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. I went to law school, and I worked in technology transactions for a couple of years.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom, Inc.

JULY 9, 2020

We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine. And that got me started thinking about this concept of search engines and that’s where it all came from. In a crowded category , it can be tough to make an SEO impact.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. Salesforce AppExchange: Celebrating 10 Years of Innovation and Growth from Salesforce. Maintaining an innovative edge. Then you move on from there.

Machine Learning 151

Machine Learning AI Innovation Start-ups 151

Intercom, Inc.

OCTOBER 31, 2019

Here are five quick takeaways: Balancing human-computer interaction has been the difference between technologies that break out and are very successful and technologies that are considered to be ahead of their time or just not the right product-market fit. Technology, for a long time, has been incredibly capable. Short on time?

Start-ups 169

Start-ups Technology Technology AI 169

Intercom, Inc.

MARCH 22, 2022

It delivers a next-generation product approach to technology and user experience. We use intelligent automation fuelled by AI and machine learning to constantly improve the user experience and drive powerful new insights, and we’re always rolling out innovative features to help customers do more with Intercom.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Customer Experience Matrix

MAY 26, 2023

The marketing technology industry has been a rare exception with few constraints on either factor. This trade-off of technology over people will not help marketing leaders accelerate out of the challenges a recession will bring.” Marketers have been using no-code technologies to build their own applications for some time.

AI 52

AI Government Machine Learning Technology 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132