Intercom, Inc.

JUNE 9, 2022

You’ll hear from Product Designer Charlotte Sferruzza about the importance of following design fundamentals and how it leaves space for Innovation and Engineering Manager Martha Moniz on building better solutions by keeping it simple. The key is knowing where to follow best practices and where to innovate.

Engineering 138

Engineering Innovation Start-ups Machine Learning 138

Sprinklr

JULY 12, 2021

We were selected as one of 100 top organizations due to our focus on creating an enriching workplace where professionals innovate, learn, and grow by working with cutting-edge technologies. Sprinklr is a place that encourages bold thinking, career growth, and learning.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Totango

JUNE 28, 2018

With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Extending Product and Engineering Teams. Stay tuned for more information about all the exciting innovations to come. +.

Artificial Intelligence 92

Artificial Intelligence Machine Learning Engineering Innovation 92

CommBox

DECEMBER 20, 2022

A robust intent-driven AI engine that’s powered by an advanced machine learning algorithm to route inquiries to the best available agent when needed based on business logic, automated workflows and repetitive tasks, and manage routine communications. . Stay tuned for more innovation to come in 2023. .

CX 95

CX Machine Learning Engineering AI 95

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Intercom, Inc.

MAY 5, 2020

You’re no longer bound by the innovation velocity that you might be able to deliver to the market; you’re actually compounding that value because everyone else can go out and build on top of the data that you have.” Jeetu Patel, Box. What cities can teach us about building platforms. Cultivating a robust app ecosystem.

Transportation 171

Transportation Engineering Machine Learning Customer Retention 171

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. As we know, we’re in the middle of a tech industry slowdown.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

VOZIQ

FEBRUARY 7, 2023

VOZIQ AI’s solution not only reduces unwanted churn associated with price increases with a smarter AI-powered decisioning engine, but it also frees up internal resources with automation.” VOZIQ AI is offering a free trial of the Predictive Price Increase Solution to businesses interested in testing the solution.

AI 40

AI Artificial Intelligence Machine Learning Contact Center 40

DMG Consulting

APRIL 8, 2024

But this is just the start of many innovations being introduced into the WFM market. Email Address * Submit Deep learning technology is applied to find, analyze, and understand highly complex datasets to improve forecasting and scheduling. Please enable JavaScript in your browser to complete this form.

AI 48

AI Contact Center ML Artificial Intelligence 48

Totango

JUNE 28, 2018

With industry-leading enterprises confidently running on Totango’s Customer Success Platform, we are dedicated to innovating and bringing to market products that deliver Customer Success results. Today, we are very excited to announce the expansion of our Product and Engineering teams through the acquisition of Personity.ai.

Artificial Intelligence 48

Artificial Intelligence Machine Learning Engineering Innovation 48

DMG Consulting

JUNE 8, 2021

Product Innovation. And due to technical and operational innovations, many IA vendors are replacing their transcription engines with newer and more effective ones that improve the effectiveness of their own offerings.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

DMG Consulting

AUGUST 17, 2017

Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Bots and the more advanced intelligent virtual agents (IVAs), enabled by AI and machine learning, are rightfully attracting a great deal of attention. Speech analytics.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

Fonolo

MARCH 25, 2019

Most of the excitement is due to two major capabilities: 1) Machine learning, and. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. 2) Natural language processing (NLP).

AI 70

AI Artificial Intelligence Contact Center Machine Learning 70

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. So today, as I said, we’re announcing five new product innovations. We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Some of this cut deep.

Engineering 118

Engineering Start-ups Voice of the Customer Machine Learning 118

Intercom

JULY 13, 2023

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Heading up the Customer Support team at Intercom, I have had the privilege to get early access to some of the innovation that we’re driving in this space.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Comm100

NOVEMBER 25, 2020

Much of this speculation revolves around how to use these innovations to enhance customer service efforts, which has become such a crucial component of organizational growth today. Additionally, the ongoing pandemic has also created a need for customer service teams to be more sensitive and cautious in their approach towards customers.

CRM 52

CRM AI Customer Service ML 52

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Is this wave of innovation any different from past waves? We can’t say it caught us by surprise.

Customer Service 64

Customer Service AI Machine Learning Technology 64

DMG Consulting

JANUARY 2, 2018

The technical innovation that is coming from leading providers of speech analytics is compelling, and there are substantial differences between current and older applications. Speech analytics engines are a standard component of e-discovery tools and are finding their way into enterprise business intelligence solutions.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

Customer Service Life

MARCH 5, 2018

This is called innovation, and now we have things like speech analytics and machine learning to kick improvement into hyperdrive. Whether you have cool tools to work with or you’re living in spreadsheets, innovation can still happen when you continuously ask how the customer experience can be improved. Empower your team.

Innovation 60

Innovation Contact Center Machine Learning Social Media 60

Zendesk

MAY 24, 2023

As technology advances, business leaders can use new and innovative AI-powered tools to enhance CX. Natural language processing (NLP): Machine learning technology that can comprehend and respond to voice commands and translate text. Here are a few examples of AI and automation in customer support.

AI 88

AI Customer Service Machine Learning Technology 88

Zendesk

APRIL 6, 2021

To find help center content, customers use a search tool on a company website or on web search engines like Google. In addition to the company website and search engine, a company’s mobile app can deliver help center content. Learn more about the widening world of customer service chatbots. Innovation. Proactivity.

Engineering 52

Engineering Omnichannel AI Start-ups 52

Customer Service Life

NOVEMBER 6, 2019

Some of this early preference toward email was driven by engineers turned company founders who found email most palatable when dealing directly with customers. And contact center phone providers have innovated tools like Queue Callback to make the phone wait experience much better.

Contact Center 80

Contact Center Omnichannel Machine Learning Customer Satisfaction 80

SugarCRM

NOVEMBER 16, 2021

Thanks to the technology provided by innovators like Sugar, AI isn’t just for massive enterprises. This standard builds on a previous key Sugar innovation—the time-aware CX platform. This feature of the HD-CX standard is most directly manifested in the AI-powered predictive engine SugarPredict.

Artificial Intelligence 49

Artificial Intelligence AI CRM Innovation 49

Intercom

FEBRUARY 22, 2023

Indeed, it’s already being talked about in the same terms as the most transformative communications innovations ever invented. On one hand, AI has the potential to improve our lives in countless ways, from making our jobs easier and more efficient, to advancing medical research, to providing new and innovative products and services.

AI 119

AI Start-ups Technology Technology 119

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( I have mine right here, in case I’m hit by a food craving ) The net, IoT, the cloud and AI have and will continue to disrupt contact center tech. Enter the Net – The Internet Boom.

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

DMG Consulting

OCTOBER 4, 2017

DMG defines IVAs as specialized technology that uses artificial intelligence, machine learning, advanced speech technologies, and free dialogue understanding to simulate live cognitive assistance for voice, text, or digital interactions via a digital persona. Intelligent Virtual Agents (IVAs).

Contact Center 48

Contact Center Non-Profits Artificial Intelligence Machine Learning 48

Fonolo

DECEMBER 12, 2019

Who will truly innovate in 2020?” It is based on all the “smart home” and “machine learning” technologies this company developed for many years and helps detecting the need of urgent help. ” Who: James Dantow, Fonolo’s Solutions Engineer. ” Here’s what they had to say.

Customer Service 67

Customer Service Machine Learning Retail Customer Satisfaction 67

SugarCRM

FEBRUARY 15, 2019

From steam engines to electrical outlets to computer terminals to AI chatbots, the rate of innovation is accelerating and the world is getting better for it. From light bulbs to cars to electrical power plants, the Second Industrial Revolution was a time of amazing innovation and breathtaking change.

Artificial Intelligence 35

Artificial Intelligence Manufacturing Machine Learning AI 35

Intercom

JANUARY 31, 2023

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. You’ve had, I guess, six or seven weeks of actual engineering time building against the AI revolution that launched in late November. What have you learned?

AI 64

AI Machine Learning Start-ups Gaming 64

CommBox

OCTOBER 11, 2021

Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Digital innovation combined with Covid-19 drove an unprecedented change in consumer behavior towards digital commerce, creating it an actual war zone for retail brands. © Andrey Popov | Dreamstime.com.

Sales 52

Sales Omnichannel Social Media Retail 52

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. Innovating through design. Since Thomas Watson Jr. Fergal: Cool.

AI 245

AI Machine Learning Start-ups Technology 245

Qualtrics

JULY 23, 2019

Hilary Mason – Mason is the Founder & CEO of Fast Forward Labs, a machine intelligence research company, and the Data Scientist in Residence at Accel Partners. She’s also GM for Machine Learning at Cloudera and a self-proclaimed cheeseburger lover. Follow Hilary for the latest in data and data science. ( @hmason ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

Steven Van Belleghem

JANUARY 16, 2019

Bytedance’s content platforms TikTok and Toutiao, too, are masters at buying and holding people’s attention though machine learning: we’ll surely see some further endeavors in the advertising category if their élan continues. Its ad business is now growing fast-paced at a rate of 50% per year, even 123% in Q4 of 2018.

E-commerce 52

E-commerce Healthcare Retail Finance 52

Qualtrics

JANUARY 16, 2019

Other notable speakers: Ken Kocienda- Former Principal Engineer, Apple. Peter Mackey Head of Strategic Innovation, Wizer. Who should go: Market research leaders looking to gain new, innovative ideas. Hilary Mason- GM of Machine Learning, Cloudera. Ryan Smith (@RyanQualtrics) November 1, 2018.

Gambling 28

Gambling Non-Profits Government Innovation 28

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. Salesforce AppExchange: Celebrating 10 Years of Innovation and Growth from Salesforce. Maintaining an innovative edge. Then you move on from there.

Machine Learning 151

Machine Learning AI Innovation Start-ups 151

Intercom, Inc.

JULY 9, 2020

We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine. And that got me started thinking about this concept of search engines and that’s where it all came from. In a crowded category , it can be tough to make an SEO impact.

Engineering 199

Engineering Start-ups E-commerce B2C 199