Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. Salesforce AppExchange: Celebrating 10 Years of Innovation and Growth from Salesforce. Maintaining an innovative edge. Then you move on from there.

Machine Learning 151

Machine Learning AI Innovation Start-ups 151

Intercom, Inc.

DECEMBER 12, 2018

The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Intercom’s blog is the growth engine that powers much of Intercom’s marketing and it in turn is powered by WordPress. Alternatives: Sprinklr, Sprout Social, Hootsuite, MeetEdgar.

Technology 223

Technology Technology B2C B2B 223

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Ensure that the solution integrates seamlessly with your existing technology stack, including CRM, marketing automation, and data analytics tools. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Sprinklr

OCTOBER 20, 2021

An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Share insights internally and externally to fuel collaboration and innovation across your enterprise. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Get instant detractor alerts on your CRM so you can close the loop in time. STEP 3: Take action Take action to address these concerns.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

FEBRUARY 11, 2022

Leverage the potential of machine learning with SurveySensum’s text analysis. The innovative text analysis extracts trends and patterns from feedback. . Using the Listening Engine, you can directly listen and respond to customers. It can be easily integrated with your existing CRM for smooth operation.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SugarCRM

MAY 3, 2021

Here’s how this engine can help generate revenue from dark data, no matter its type (internal or public source). From phone calls to emails to sales campaigns, all of this information is logged within the CRM. SugarPredict is an AI-powered engine that has recently been incorporated into Sugar Sell instances. Account information.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data AI Machine Learning 26

Intercom, Inc.

MARCH 29, 2022

Anna Griffin, CMO at Intercom: Hello and welcome to New at Intercom , our first virtual launch event designed to share new innovation and new possibilities with the Intercom platform. And that is what today is all about: innovation. “We Our level of investment in product and innovation sets us apart”.

Start-ups 118

Start-ups Innovation Sales NPS 118

SugarCRM

NOVEMBER 26, 2018

Customers in the SugarCloud are at the tip of the spear for innovation. This ensures that they are getting the latest innovation with a consistent runtime environment. Our site reliability engineering team members are top notch at maintaining a highly reliable, fast and secure CRM cloud environment.

Outlook 30

Outlook CRM Machine Learning Compliance 30