Zendesk

OCTOBER 20, 2023

Look for innovations, new technologies, and best practices that can push your business until you’re an industry leader in customer experience and employee experience. This helps you identify where you’re successful and where you need to improve.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Without the right technology, this can be daunting and you run the risk of missing valuable opportunities to engage. Choosing the right technology for your multilocation marketing strategy.

Social Media 101

Social Media CXM Social Listening Compliance 101

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Share insights internally and externally to fuel collaboration and innovation across your enterprise. On social media, the answer is a resounding yes.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Shep Hyken

JANUARY 14, 2022

This week we feature an article by Todd Zerbe Senior Vice President of Engineering at Avaya. In fact, without it, the technology you implement will work against you. . Start with the Experience, then Implement Relevant Technology. Todd Zerbe is Senior Vice President of Engineering at Avaya.

VOC 65

VOC Engineering Social Listening Technology 65

Comm100

FEBRUARY 5, 2018

Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e. These software solutions can help organizations meet customers at any number of vital touchpoints, such as through live chat, social media, self-service, marketing, and more.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Dolphin CRM : Travel technology that encompasses CRM, reservations, and booking engines for businesses, travel agents and tour operators. Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns. As a social media software, it excels in marketing.

Social Media 42

Social Media CRM Omnichannel Invoicing 42