CX Accelerator

OCTOBER 9, 2018

This information is used to lead a cross-functional meeting once a week in which we learn from the VoC data and close the loop on it. Over time, we’ve been able to generate trending reports and establish priorities based on the combined data set. It’s nearly free, and extremely effective.

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

CX Accelerator

FEBRUARY 12, 2018

Also, there are reports that between 80-85% of information a business uses is in unstructured form. Businesses must do something with this unstructured data to use it in some purposeful way. This unsolicited feedback data can come from three places. According to the report, only 14% are successful with their VoC.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Confirmit

JANUARY 16, 2020

Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data. Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner.

Unstructured Data 52

Unstructured Data Sentiment Analysis Close the Loop Artificial Intelligence 52

Confirmit

OCTOBER 11, 2018

Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data. Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner.

Unstructured Data 40

Unstructured Data Sentiment Analysis Close the Loop Artificial Intelligence 40

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Closing the loop. Cons: Messy consumer data aggregation.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Qualtrics

FEBRUARY 10, 2020

You can now pull in all this data into CustomerXM so you get the full picture, across all your channels. Plus, you can also close the loop on those same platforms, so wherever your customers are you can listen and take action. Understand - understand the hidden meaning in your data and get to insights faster.

CX 58

CX Close the Loop Unstructured Data Social Media 58

CX Journey

JULY 10, 2014

Analysis takes many forms because there will be many different types of data to make sense of. You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71