CX Accelerator

FEBRUARY 12, 2018

To be able to know and understand what customers want, companies must listen to their customers. That’s why companies are implementing some type of voice of the customer (VoC) program. Also, there are reports that between 80-85% of information a business uses is in unstructured form. Why Is VoC Important?

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

CX Accelerator

OCTOBER 9, 2018

Breaking free from survey mentality with unstructured customer feedback. It’s hard to say exactly when or how it happened, but the phrase “Voice of the Customer” (VoC) has become nearly synonymous with survey process. As employees enter the feedback, it’s reviewed by our CX team and curated into a presentable format.

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. You may find it easy to collect data manually from a hundred customers.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Qualtrics

FEBRUARY 10, 2020

ICYMI: here’s a quick recap of the 2019 updates that made it easier than ever to listen, understand, and act on solicited and unsolicited customer feedback. Listen - hear and understand EVERY customer, at EVERY touchpoint. You can now pull in all this data into CustomerXM so you get the full picture, across all your channels.

CX 58

CX Close the Loop Unstructured Data Social Media 58

CX Journey

JULY 10, 2014

You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers. And you''ll need to conduct a root cause analysis to understand the why behind it all. I know it''s not.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

InteractionMetrics

OCTOBER 16, 2023

Even if the customer responds, will the data be complete? Companies often send surveys and ask for customer feedback because it’s easy, and they feel they should. Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.)

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

APRIL 12, 2022

You can create feedback surveys, monitor the responses, design workflows, and assess the quality of the customer experience. All of this will get you detailed insights and help you create action plans to resolve any possible issues to close the loop quickly. . Thinking of integrations, now? . Well, Medallia has it all.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59