Zendesk

JUNE 6, 2022

One of the best ways to empower customers to independently discover information about your product, service, or brand? Set up a community forum with community software, a tool specifically designed for creating digital gathering spaces. What is community software? Features of community software.

Artificial Intelligence 75

Artificial Intelligence Engineering Social Media Start-ups 75

Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. More and more, brands are relying on customer self-service methods to cut costs, increase the efficiency of their live agents, and improve the overall customer experience.

Machine Learning 104

Machine Learning Customer Satisfaction Omnichannel AI 104

SurveySensum

NOVEMBER 16, 2023

On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1. Brand Example Shopify Community, an online forum, showcases the effective use of community forums and discussion groups.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

TeamSupport

NOVEMBER 15, 2023

These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. Level 1 customer support consists of staff who have a foundational knowledge of products and services.

Engineering 105

Engineering Customer Satisfaction AI Technology 105

Intercom, Inc.

SEPTEMBER 17, 2020

Far from being a forum for toxicity, Kyum argues that their platform encourages empathy and empowerment and that, used correctly, anonymity can be a force for good. I learned so much, I had so much fun experiencing everything from sales, sales management, operations, customer service. Short on time? And frankly, I love it.

Start-ups 210

Start-ups Sales Non-Profits Social Media 210

Fonolo

NOVEMBER 8, 2022

Work with your agents and set expectations around providing consistent and high-quality service to your callers. Prioritize Self-Service Solutions. When it comes to contact center technology, self-service solutions are the way to go! Self-service doesn’t always need to be high-tech. Develop and Support Online Communities.

Contact Center 156

Contact Center Start-ups Technology Technology 156

Shep Hyken

JULY 19, 2022

Shep Hyken interviews Megan Neale, Co-founder and COO of Limitless , a Gig CX platform that empowers people to earn money by providing brilliant customer service. Some customers answer questions on forums for free just because they enjoy doing it. Shep Hyken is a customer service and experience expert,? How does the GigCX work?

Contact Center 112

Contact Center CX Innovation AI 112

TeamSupport

MARCH 18, 2024

This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. Let's just get right into it!

Artificial Intelligence 40

Artificial Intelligence AI Gaming Sales 40

Zendesk

JANUARY 17, 2024

Living in a digital world, our concept of community transcends geography to include the virtual spaces from which we connect, share, learn, and grow. This same notion of community has been a part of Zendesk for many years, as Partners in our ecosystem seek one another’s expertise across industries, technologies, and languages.

Innovation 52

Innovation Sales CX Technology 52

TeamSupport

APRIL 23, 2024

Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. Providing good customer service fosters trust and loyalty among clients. These self-service options provide a convenience factor for customers, and enable support teams to focus on working through more complex issues.

Manufacturing 52

Manufacturing Technology Technology Predictive Analytics 52

Zendesk

MARCH 31, 2021

This guide will define customer feedback, explain why customer feedback is important, identify different types of customer feedback, and outline tips from customer service experts on how to make the most of it. It includes: insights, opinions, reactions, preferences, and complaints about the company’s products or services.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Zendesk

OCTOBER 4, 2022

The software and cloud services industry has seen market-defying growth in recent years, but growth comes with its own set of challenges. Why scaling is a challenge for software and cloud services companies. These are a few common challenges software and cloud services companies face on their CX journey. Service complexity.

CX 52

CX AI Gaming Engineering 52

Intercom, Inc.

JANUARY 27, 2021

These valuable insights help the team to create blueprints, Christine explains, to map out their support strategies across their proactive, self-service, and human support offerings, saying: “Part of it is creating these recipe cards, these blueprints of success that help to intertwine the three pillars of support. The measure of success.

Close the Loop 165

Close the Loop Machine Learning Start-ups Customer Relationship 165

Totango

MARCH 24, 2022

We were thrilled to bring back our in-person Global Executive Forum last week and have the opportunity to host customer success leaders at the beautiful Carmel Valley Ranch in Carmel Valley, CA. Stephanie Comardelle, VP Global Customer Success & Services, Extreme Networks. Jamie Bertasi, President and COO, Totango.

Engineering 91

Engineering Sales Customer Experience 91

Zendesk

DECEMBER 4, 2020

So, when it comes to customer service, web self service is no longer a trend — it’s an expectation. Give them direct access to the answers and help they need through web self service. What is web self service? What is web self service? Your customer service agents will thank you, too.

Artificial Intelligence 98

Artificial Intelligence Customer Satisfaction Start-ups Customer Experience 98

Intercom, Inc.

APRIL 2, 2020

So we have our merchants covered in that the platform and our services, and the support teams are all there. Adapting your business strategy to the current situation can also be as simple as approaching your communications through a different channel. We’ve facilitated a lot of internal forums.

E-commerce 260

E-commerce Retail Start-ups Education 260

Shep Hyken

NOVEMBER 5, 2021

Jacob Borgeson is the Product Marketing Director at Khoros where he helps brands understand how communities can help their businesses. Customers are often more than happy to provide brand feedback, as data suggests 81% of people are willing to participate in a survey regarding a recent customer service interaction.

Customer Survey 126

Customer Survey Social Media Customer Feedback CX 126

Totango

SEPTEMBER 20, 2022

Improving support by providing self-service tools and using automation to manage routine inquiries and route manual tickets to the appropriate representatives. A knowledge base that includes community-sourced tips and tricks. Grow a Supportive Community. Incorporate Customer Feedback to Improve Your Products and Services.

B2B 82

B2B Net Promoter Score Education Social Media 82

CSAT.AI

AUGUST 24, 2022

Many distrust traditional outlets including customer service centers and company support websites. For customers seeking resolution, the direct experience of another customer can be more helpful than a company’s poor, time-sucking service merry-go-round. Getting Customer Service from Other Customers on Reddit.

Sentiment Analysis 86

Sentiment Analysis Customer Service Gaming Start-ups 86

DMG Consulting

MAY 10, 2023

and external (the Internet, user communities/forums, customers, etc.) They are also increasingly being used to support self-service solutions and other enterprise artificial intelligence (AI) initiatives that need a large data repository in order to be successful.

Contact Center 62

Contact Center Artificial Intelligence Machine Learning AI 62

Aquire

FEBRUARY 2, 2022

Customer self-service is the DIY of customer support. Having self-service support options available is something customers now expect. The question is: how do you implement these solutions effectively in your customer service strategy? What is customer self-service? Why is customer self-service important?

Omnichannel 52

Omnichannel Engineering AI Machine Learning 52

Zendesk

APRIL 5, 2022

According to the Zendesk Customer Experience Trends Report 2022 , 73 percent of company leaders say there’s a direct link between their customer service and business performance. It’s all about providing buyers with the tools, training, and resources they need to successfully use your products or services. How do you make that happen?

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

Win the Customer

JUNE 13, 2023

When customers see that others have already chosen a product or service, it creates an inherent sense of trust. Fostering a Sense of Community Humans are social creatures by nature, and we yearn to be part of something larger than ourselves. When customers are enthusiastic about your product or service, they become your best advocates.

Customer Experience 52

Customer Experience Social Media Innovation Customer Loyalty 52

Zendesk

MAY 4, 2023

I’ll be covering Relate for my audience, and in the final days leading up to the event, I had the opportunity for a quick Q&A with event emcee Nicole Saunders, Director of Community at Zendesk. We’re also going to do a follow-up event in the Zendesk Community a couple of weeks after around those capabilities.

AI 96

AI Start-ups Customer Experience CX 96

Zendesk

JUNE 1, 2022

Despite companies investing more than ever in customer service, most consumers aren’t happy with their experiences. The best customer communication strategies arm your team with the tools and knowledge they need to engage with buyers according to their preferred communication methods and channels. What is customer communication?

Social Media 98

Social Media Omnichannel Touchpoint Artificial Intelligence 98

Zendesk

MAY 5, 2022

In particular, as a year-round connection point, a company’s user groups offer a way for customers to routinely connect with industry peers and the company to provide feedback about how they’re using the company’s product or service. These groups or chapters can become intimate communities of clients who share similar challenges and goals.

52

52

Intercom, Inc.

JUNE 13, 2022

are service marks of Bain & Company, Inc., This allows our customers down under to stay ahead of future regulations, as well as the possibility of reduced cost of access for consumers, due to lower Internet Service Provider (ISP) spending on international bandwidth. Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score?

Net Promoter Score 197

Net Promoter Score NPS Omnichannel Government 197

Zendesk

NOVEMBER 15, 2021

Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers. You can talk the talk about your great products or services, but building customer trust means walking the walk. Make excellent customer service a priority.

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

Zendesk

APRIL 28, 2021

To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. When customers prefer self customer service.

Start-ups 98

Start-ups AI Customer Service Customer Expectations 98

TeamSupport

JUNE 29, 2023

Does your customer service software help you measure customer expectations? When your customers are happy , they tend to pay more money for your products and services, creating a sense of loyalty. The customer is making an evaluation of your products and services based on perceptions and lived experiences.

Customer Expectations 97

Customer Expectations Customer Satisfaction Net Promoter Score NPS 97

SurveySensum

APRIL 8, 2024

Indeed, the essence of digital success is to use the Internet to expand your audience and build a community around your brand — a community of loyal and engaged supporters who are invested in your success. This involves innovative product design, superior customer service, or a unique approach to solving market problems.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Zendesk

OCTOBER 5, 2022

But times are changing, and as a result of today’s economic climate, more software and cloud services companies are focusing on profitability instead of growth. In a crowded market like software and cloud services, having a good product isn’t enough. There was a time when “ growth at all costs ” was the prevailing philosophy in tech.

Innovation 98

Innovation CX Omnichannel Predictive Analytics 98

Totango

AUGUST 11, 2022

Forum conversations. Escalation of project budgets : Customers satisfied with the digital experiences of your product are more likely to increase budgets for the usage of their current purchase and purchases of additional products and services. Build a digital community. Keep Communication Consistent. Website visits.

Net Promoter Score 105

Net Promoter Score Social Media Customer Journey Map Customer Relationship 105

ClientSuccess

NOVEMBER 2, 2020

As your team heads into 2021, staying on top of industry trends, innovations, and best practices will be key to maintaining the high level of customer service your accounts now expect while continuing to grow and expand your internal team’s development and education. The Customer Success Community online forum.

Education 70

Education Innovation Customer Service 70

Execs In The Know

MARCH 9, 2023

We’re back from an exciting, action-packed three days at Customer Response Summit (CRS) in Austin, TX, where we were Creating Moments That Matter with the Execs In The Know community. The Imminent Chatbot Transformation: A New Era to Succeed a Disappointing History Why do most chatbots disappoint? A big topic of discussion?

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Zendesk

APRIL 6, 2021

Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible. When your company masters customer self-service, you make it easy for consumers to solve their own issues without having to send an email or make a call. What is customer self-service? Community forum.

Engineering 52

Engineering Omnichannel AI Start-ups 52

Zendesk

JUNE 15, 2021

A strong community of loyal advocates can serve as an extension of your sales and support teams and offer unique insights and experiences that benefit other customers and your company. At Zendesk, we offer our Luminaries program to connect with the boldest and brightest in our community. Sales: Advocates boost brand awareness.

Sales 64

Sales Net Promoter Score Social Media CRM 64