Zendesk

NOVEMBER 27, 2023

The vast majority of customer service isn’t critical, but that’s not the case for nonprofits working at the forefront of some of the most pressing challenges facing our planet and society today. Here are four ways that Zendesk’s Tech for Good partners are scaling and accelerating their ability to serve needy communities around the world.

Customer Service 52

Customer Service Action Campaign Innovation CX 52

Intercom, Inc.

APRIL 30, 2020

Along with proactively communicating with their users, our customers are also investing in self-service options to address questions that their users will have. Many of our customers have already been leveraging proactive automation through the use of bots to support both their customers and their communities.

Government 188

Government Gaming 188

Zendesk

NOVEMBER 10, 2022

who have served in the military, many of whom are active participants in our veteran employee community. This community knows deeply and well what it means to be committed to the service of others—and to the common good. Here, Zendesk Senior Software Engineer Nick Klauer—who is also a squad leader in the U.S.

Customer Service 95

Customer Service Engineering Start-ups 95

Zendesk

OCTOBER 4, 2022

The software and cloud services industry has seen market-defying growth in recent years, but growth comes with its own set of challenges. Instead, you need to focus on creating efficiencies so you can help more customers without requiring more resources. Why scaling is a challenge for software and cloud services companies.

CX 52

CX AI Gaming Engineering 52

Callminer

APRIL 21, 2020

The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Zendesk

FEBRUARY 8, 2023

We are delighted and honored to learn that we’re ranked #1 across three categories in G2’s 2023 Best Software Awards : #1 Best Software Product #1 Best Customer Service Product #1 Product for Mid-Market Pop the champagne! And our Community teems with leaders passionate about connecting with other CX practitioners.

Artificial Intelligence 52

Artificial Intelligence CX CRM Innovation 52

Execs In The Know

NOVEMBER 22, 2022

Strategies for Leading a Multilingual Global Contact Center. The current hiring environment for customer service agents with native speaking skills is one of the toughest positions to hire and retain; imagine what that will look like in a few years. Five Considerations for Multilingual Contact Center Operations.

Contact Center 98

Contact Center CX Technology Technology 98

Hodusoft

JULY 26, 2023

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Inside Customer Service

JUNE 17, 2021

These questions came up a lot while I was doing research for The Service Culture Handbook and The Guaranteed Customer Experience. Here's an explanation of the three concepts along how other statements fit in, like your customer service vision or brand promise. They should help guide each employees’ daily work and decision-making.

Transportation 147

Transportation Legal Customer Service Technology 147

Zendesk

JUNE 30, 2022

Nonprofit social enterprise Urban Alchemy is working to transform these spaces—and help heal the people in them—with the expertise of people who understand what it’s like to be disenfranchised. “We With honesty, compassion, and no judgment, they assess and serve some of the most traumatized and vulnerable people in urban centers.

Government 52

Government Technology Technology Start-ups 52

Comm100

JANUARY 23, 2023

To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. During economic downturns, this need is often intensified as businesses shrink their portions, hours, service levels, speed of delivery, and other elements that customers highly value.

Customer Experience 120

Customer Experience AI Outlook CX 120

Zendesk

DECEMBER 4, 2020

So, when it comes to customer service, web self service is no longer a trend — it’s an expectation. Give them direct access to the answers and help they need through web self service. What is web self service? What is web self service? Your customer service agents will thank you, too.

Artificial Intelligence 98

Artificial Intelligence Customer Satisfaction Start-ups Customer Experience 98

CommBox

JANUARY 4, 2022

According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. Customers happily stay loyal to brands who share their values, earn their trust, and prioritize good service, but also readily warn and complain to friends and family about brands that provide a poor experience.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

CX Accelerator

MAY 28, 2019

There is no place in the world I’d rather work than in Customer Service. It’s no surprise that the average turnover rate in a contact center environment is 25 percent year over year. Consider all the classic contact center problems--adherence to schedule, failure to share knowledge, snippy attitudes, and burnout. Photography.

Contact Center 140

Contact Center Hospitality Hospitality CX 140

Zendesk

NOVEMBER 15, 2021

Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers. You can talk the talk about your great products or services, but building customer trust means walking the walk. Make excellent customer service a priority.

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

Fonolo

JANUARY 20, 2022

Over the past few years, contact center leaders have had their customer experience, technological innovation, and overall resilience tested like never before. Call center industry trends help us pave a path forward and keep up with the ever-present competition. Industry Report: State of the Contact Center 2022.

Contact Center 81

Contact Center Omnichannel Social Media Retail 81

Zendesk

FEBRUARY 25, 2022

There are more women than men in customer service—yet men hold more leadership positions. Female-dominated industries see some of the largest gender pay gaps , including customer service, where traditionally there are more women than men and in lower-level positions. Zendesk’s 2022 CX Trends Report. Zendesk’s 2022 CX Trends Report.

Customer Service 98

Customer Service Contact Center Start-ups Engineering 98

Zendesk

OCTOBER 18, 2022

Helps you achieve customer success. Creates a customer advocate to help evangelize the value of your company and products or services. Develop a customer community. Customer value measures the benefits and costs that are associated with a product or service. Ask for feedback on products or services.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98

Callminer

APRIL 23, 2019

To ensure the quality of customer service. To train and evaluate call center staff. There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. These phone calls are often kept for many reasons, including: Protection against liability.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Zendesk

AUGUST 24, 2021

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. B2Bs also often sell large, complex, and pricier products or services, so more is at stake in a B2B customer relationship. In this guide to B2B customer service, you’ll learn: What B2B customer service is.

B2B 98

B2B Customer Service B2C Finance 98

Ameyo Callversations

JULY 25, 2022

Many businesses have started focusing on these aspects, customer handling or communication channels. Because of this, businesses are now shifting from on-premise to cloud-based communication. Cloud technology is helping organizations by offering them improved business communications and customer experience.

Contact Center 52

Contact Center Technology Technology Start-ups 52

Aquire

FEBRUARY 2, 2022

Customer self-service is the DIY of customer support. In fact, according to Forrester, 81 percent of customers use help or FAQs on a company’s website for support. In fact, according to Forrester, 81 percent of customers use help or FAQs on a company’s website for support. What is customer self-service? Reduced costs.

Omnichannel 52

Omnichannel Engineering AI Machine Learning 52

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Companies that use speech analytics software have an easier time monitoring these interactions. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Zendesk

MARCH 15, 2021

The non-profit organization bills itself as the National Clearinghouse for PPE in the United States, protecting healthcare, essential workers, vulnerable communities, and anyone who needs to be safe in their community by providing equitable access to PPE. How Zendesk helped Project N95 level up internal processes.

E-commerce 98

E-commerce Non-Profits Healthcare Hospitality 98

Totango

FEBRUARY 11, 2022

Nearly three-fourths of all B2C customers factor in experience when making purchasing decisions, according to a report by professional services firm PricewaterhouseCoopers. Collect Customer Feedback from Your Community. In a SaaS context, B2B customer experience is centered around digital interactions.

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

Zendesk

JUNE 10, 2021

Led by our global Pride Employee Community, Zendesk has always celebrated Pride as a company, and as a part of the local communities where we have offices. Yet even as we celebrate the achievements on behalf of the LGBTQ community, we know there’s more work to be done. Pride isn’t seasonal—there’s work we can all do.

Legal 52

Legal Engineering Healthcare Gaming 52

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Zendesk

JUNE 17, 2021

This makes it difficult for them to find the information necessary to access essential humanitarian services, like healthcare or shelter. This uncertainty can lead to misleading, harmful rumors and misinformation in refugee or migrant communities. This isn’t always helpful or relevant for refugees who have their own specific needs.”.

Social Media 52

Social Media Legal Healthcare Gaming 52

Zendesk

APRIL 6, 2021

Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible. When your company masters customer self-service, you make it easy for consumers to solve their own issues without having to send an email or make a call. What is customer self-service? Community forum.

Engineering 52

Engineering Omnichannel AI Start-ups 52

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. That transformed call centers into contact centers. HoduCC – Contact Center Software.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

Zendesk

APRIL 21, 2021

In total, our products, services, and social impact strategies are aligned with eleven of the Sustainable Development Goals, at the target level. Related read: How community nonprofits shift focus to solve for food insecurity ]. World Wildlife Fund.

Government 98

Government Education Innovation Technology 98

Hodusoft

AUGUST 30, 2022

Companies, especially the call/contact centers, sales and service teams, and many others are reorganizing and updating their communication strategies to stay competitive. The most popular cloud-based services: UCaaS, CCaas, and CPaaS. Cloud computing is simply an array of services delivered over the internet or the cloud.

Contact Center 52

Contact Center Social Media ML Technology 52

PeopleMetrics

JANUARY 24, 2022

As always and forever, we are obsessed with helping our clients measure, understand and create better experiences for their customers (clients, members, patients, guests) and their employees. We made our first acquisition late last year when the extremely talented team from the Center for Strategy Research (CSR) joined PeopleMetrics.

CX 90

CX B2B Artificial Intelligence Text Analytics 90

Zendesk

APRIL 30, 2023

Customer pain points are the issues customers experience when using your product or interacting with your service. Customer journey pain points can be anything from slight hiccups in your service to major deal breakers. How can our customer service team provide you with a better experience?”

Close the Loop 52

Close the Loop Sales Start-ups Customer Feedback 52

SugarCRM

APRIL 23, 2024

We were extra excited to speak with Jill this week to hear more about her personal philosophy, centered on the give-to-give principle, which emphasizes the power of meaningful connections and community building in the digital age. 6 Pieces of Advice from Jill on How to Be a Trailblazer in Sales 1. Who do they trust?

B2B 29

B2B Sales Innovation Social Media 29

DMG Consulting

JUNE 14, 2022

DMG Consulting Releases 2022 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. What: Releases 2022 Worldwide Cloud-Based Contact Center Infrastructure Market Share Report .

Contact Center 48

Contact Center Artificial Intelligence Innovation AI 48