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4 key lessons from the frontlines of critical customer service


To date, Signpost has reached over 60 million people, earning it the distinction of the UN Sustainable Development Goals (SDG) Action Campaign Award in 2023. As a result, they expanded their operations tenfold in just three years.

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How to Make the Most of Customer Experience Feedback


Enterprise Initiated Feedback: Responses to NPS and CES scores, response to direct-action campaigns and marketing collateral, response to training modules, seminars, and other high-contact engagements. Organizations should collect all feedback, positive or negative.