How to Make the Most of Customer Experience Feedback
Totango
OCTOBER 10, 2019
Enterprise Initiated Feedback: Responses to NPS and CES scores, response to direct-action campaigns and marketing collateral, response to training modules, seminars, and other high-contact engagements. If they give a high score, recommend them to marketing as a possible reference, or if it is low, ask a manager to follow up.
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