Lumoa

MARCH 12, 2023

When they do, it’s usually scattered across multiple platforms, seen by only one or two teams, and rarely has a big impact. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. In This Article: What is a customer experience platform? A CX platform combines all of that.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. The report states that our platform offers “laudable flexibility.”

B2B 91

B2B ML CRM Customer Relationship Management 91

ECXO

AUGUST 29, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Abstract: A Customer Data Platform’s ultimate value is providing a unified omnichannel perspective of primary customer data for marketers and the ability to activate that data for real-time customer engagement.

Customer Experience 98

Customer Experience Omnichannel CX Technology 98

Intercom

NOVEMBER 29, 2023

Could another customer service platform be a better fit for your team? It may seem like the worst time to consider switching to a new customer service platform, but as you read more and more about the changing world of customer service, you might be feeling like your current tool is holding you back.

Customer Service 89

Customer Service AI Start-ups Innovation 89

Customer Think

SEPTEMBER 5, 2023

Customer Data Platforms: The Evolution I recently wrote an article on Customer Data Platforms (CDPs) which summarized the capabilities, solutions and the realities of building or implementing a CDP.

Touchpoint 83

Touchpoint Technology Technology 83

ECXO

MAY 16, 2023

What is a Customer Data Platform? The CDP Institute defines a customer data platform as “packaged software that creates a persistent, unified customer database that is accessible to other systems.” We invite you to download this complimentary eBook: A guided journey for choosing a Customer Data Platform.

Technology 98

Technology Technology Customer Experience 98

Zonka Feedback

APRIL 19, 2024

Fast forward to today, and we're thrilled to lift the curtain on the next big thing: Zonka Feedback 3.0 — your go-to Customer Experience Platform in the AI era. Two years ago, we rolled out Zonka Feedback 2.0 , revolutionizing how businesses manage customer feedback.

AI 59

AI CX Customer Feedback Business Management 59

Customer Think

APRIL 11, 2023

Customer Data Platform: The Definition The term Customer Data Platform (CDP) started to gain strength in the mid-2010’s. A CDP is a platform which consolidates all customer and touchpoint data, creates profiles, models and insights, and then uses those insights in targeting and optimization efforts on all available channels.

Touchpoint 69

Touchpoint Technology Technology 69

Shep Hyken

SEPTEMBER 3, 2021

A customer experience management platform (CX management platform) can improve the quality of customer service by empowering CX agents with the data and the tools they need to provide high-quality customer service, raising agent productivity and the overall quality of service. . What is a CX management platform?

Customer Experience Management 129

Customer Experience Management Contact Center Customer Experience Engineering 129

Intercom, Inc.

MARCH 7, 2018

These days it seems like everyone wants their service to become the next big platform – every budding entrepreneur begins their pitch by stating their aspiration to become the next Uber, Airbnb or Facebook of their field. But what do we know about building technological platforms? How the city relates to platforms.

Transportation 208

Transportation Technology Technology Start-ups 208

Lumoa

JANUARY 11, 2022

Lumoa With Lumoa you can easily find out what drives your NPS score up and down Lumoa is one of the leading AI-based customer insight platforms that help companies gather and generate insights from customer feedback. It is all-in-one SaaS platform for collecting and analyzing customer feedback, including NPS feedback.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

ECXO

SEPTEMBER 6, 2023

Abstract: A Customer Data Platform’s ultimate value is providing a unified omnichannel perspective of primary customer data for marketers and the ability to activate that data for real-time customer engagement. But can a Customer Data Platform truly enhance the customer experience?

Customer Experience 75

Customer Experience Omnichannel CX Innovation 75

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Then we’ll consider what to look for in an engagement platform.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Customer Think

DECEMBER 28, 2021

The use of low-code web application development platforms is increasing due to a dearth of trained developers and increased demand for commercial apps. Low-code usage has been quickly expanding in recent years and it is expected to continue to dominate the software development market.

Technology 142

Technology Technology 142

UJET

JUNE 9, 2020

With digital transformation and the move to the cloud more important than ever before, customer support has truly grown beyond on-premise platforms, disjointed channel support, and patchwork APIs to connect different systems. The UJET customer support platform is industry agnostic. Growth With Experience.

Contact Center 96

Contact Center Omnichannel Compliance Innovation 96

PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform.

CXM 108

CXM CEM Customer Experience Management Customer Feedback 108

Customer Think

MAY 22, 2023

While traditional search engines like Google and Bing have been the go-to platforms for finding information, the rise of social media platforms has introduced a new player in the game: in-platform search. This article aims to […]

Social Media 52

Social Media Engineering Gaming 52

Customer Think

JANUARY 29, 2022

Where this software fits in your business and technology landscape and two valuable use cases to get you started The Customer Data Platform (CDP) has been implemented by leading e-commerce companies to power their customer experiences and make personalized offers that drive profits. Here is how to do it too.

E-commerce 110

E-commerce Technology Technology Customer Experience 110

Help Scout

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support. Read the full article

Customer Service 115

Customer Service 115

Customer Think

FEBRUARY 2, 2024

Among the plethora of crowdfunding platforms, Kickstarter stands out as a pioneer, connecting dreamers with backers who believe in their vision. Let’s explore the top 10 features that make a crowdfunding platform […]

Innovation 59

Innovation Technology Technology 59

Help Scout

MARCH 18, 2022

Explore these nine email collaboration software platforms for 2022. Want to declutter your sales and support inboxes and drive more revenue? Read the full article

Sales 110

Sales 110

NGDATA

DECEMBER 12, 2023

Financial marketers now rely on customer data platforms (CDPs) to collect and aggregate all relevant consumer information from various sources to gain a complete, comprehensive view of their customers' needs and behaviors. Source The post Customer Data Platforms Have Become an Essential Bank Marketing Tool appeared first on NGDATA.

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52

Customer Think

MAY 31, 2023

A market-defining platform designed to harmonize data sources and assemble, aggregate, and activate audiences quickly

59

59

Ameyo Callversations

APRIL 18, 2022

Businesses increasingly shift focus towards scalable conversations with customers, leveraging advanced conversational AI platforms to meet consumer expectations. Conversational AI platforms offer a programmatic and intelligent way of offering highly personalized and insightful conversations with customers.

AI 98

AI Machine Learning Omnichannel CRM 98

Ameyo Callversations

APRIL 18, 2022

Businesses increasingly shift focus towards scalable conversations with customers, leveraging advanced conversational AI platforms to meet consumer expectations. Conversational AI platforms offer a programmatic and intelligent way of offering highly personalized and insightful conversations with customers.

AI 98

AI Machine Learning Omnichannel CRM 98

Totango

MAY 19, 2021

Choosing a Customer Success platform for your business is also a major decision and one that should not be taken lightly. How to Use the Customer Success Platform Evaluation Scorecard Template. The bottom half of the scorecard is all about you and how well these platforms will work for you and your company. Customer 360.

Scorecard 106

Scorecard Real Estate Start-ups Customer Retention 106

Conversation Agent

SEPTEMBER 29, 2021

Current subscribers will remember at some point I was looking into platforms (see tools) for the future of the letter. It still feels like many of the platforms I looked into are in flux. When/if you consider a move from one platform to the other, think about the back-end, too. To that list I'm adding easy ways to pay.

Technology 76

Technology Technology 76

ECXO

AUGUST 27, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Abstract: A Customer Data Platform’s ultimate value is providing a unified omnichannel perspective of primary customer data for marketers and the ability to activate that data for real-time customer engagement.

Customer Experience 52

Customer Experience Omnichannel CX Technology 52

Adrian Swinscoe

OCTOBER 1, 2021

The post The only thing that limits you on a no code platform is your imagination – Interview with Pierce Buckley of babelforce first appeared on Adrian Swinscoe. Today’s interview is with Pierce Buckley who is an automation and CX expert plus the CEO and Co-founder of babelforce. Pierce joins me today to talk […].

CX 190

CX 190

Customer Experience Matrix

MAY 2, 2021

But the discussion changes when Customer Data Platforms are involved.* Even built solutions rely heavily on purchased components, such as data storage platforms, function libraries, and external services (e.g. I’ve recently heard pro-build arguments that raise other valid issues. third party identity resolution).

Start-ups 97

Start-ups CRM 97

Customer Think

JULY 29, 2021

If yes, pay attention to cross-platform app development closely. Ready to develop a mobile app in 2021? You see, folks, there were 2.8 billion Android and 1.5 billion iOS users present in 2020. But, despite this massive mobile user base, 9,999 in 10,000 mobile app fail. That means just targeting either Android, iOS, or […].

Technology 111

Technology Technology 111

Totango

APRIL 15, 2022

In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. But what do you do when the platform you’ve been using goes out of business? Let’s take a look at a few ways to evaluate a new platform to ensure you make the right choice.

Start-ups 84

Start-ups NPS Customer Retention Customer Satisfaction 84

UJET

JUNE 9, 2020

With digital transformation and the move to the cloud more important than ever before, customer support has truly grown beyond on-premise platforms, disjointed channel support, and patchwork APIs to connect different systems. The UJET customer support platform is industry agnostic. Growth With Experience.

Contact Center 72

Contact Center Omnichannel Compliance Innovation 72