blog tags social-impact 
Zendesk
MAY 25, 2022
Being an active member of the CX community can and will impact your company’s performance: It generates leads and valuable partnerships, and it creates brand awareness when you start getting invited to events, for example. It will also impact you on a more personal level. Make sure you tag me so I can say “Hi” right back.
Execs In The Know
FEBRUARY 17, 2023
Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. But being present and responsive is no longer enough to meet the demands of the modern social consumer.
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Lumoa
DECEMBER 15, 2022
they could then write an informative blog post or create helpful social media content to attract more potential clients. You can collect VoC data through surveys like Capital Bank’s, social media monitoring, customer service interactions, or other qualitative sources. Social Media Analytics. better mobile app).
SurveySensum
NOVEMBER 22, 2023
Designing Intuitive and Easy-to-Fill Feedback Forms Intuitive and easy-to-fill feedback forms can significantly impact the quality and quantity of insights gathered from users. Off-Site Feedback Outreach Social Media : There are around 4.62 billion active social media customers. Without any manual coding!’ So, how do you do it?
Execs In The Know
MAY 2, 2022
Don’t Overthink or Overspend: Keep Your Focus on What Impacts Customer Loyalty. Instead, focus on where it counts most – and where it can make the most impact. Social media monitoring. Gartner research puts the price tag at $14,113 per agent. Guest blog post written by ibex. Consider elements like: SMS Surveys.
Bill Quiseng
MARCH 7, 2016
Today, just five years later, people may still tell an average of 9 people about good experiences, but if they have a bad experience, they can now tell the entire world via social media. We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. It is quite good.
PeopleMetrics
DECEMBER 5, 2017
This could mean calling to listen to the customer’s story, sending an email or handwritten thank you note, or even reaching out on social media. Each customer case requiring follow up should also be enriched with some simple tags that help you categorize the primary reason for the case. The impact is huge! Talk to Audrey.
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