Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. These issues can cause burnout and reduce efficiency, negatively affecting customer service outcomes.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

TeamSupport

AUGUST 19, 2022

Living in the Digital Age, so much of our lives are saturated with data and information. With that goal in mind, we are excited to announce the release of our new Messaging and Live Chat Hub SDK. What is Hub SDK Messaging and Live Chat? What is an example use-case for Messaging and Live Chat?

Customer Satisfaction 98

Customer Satisfaction Start-ups Sales Customer Experience 98

Inside Customer Service

MAY 6, 2021

So I went looking for live help. Finally, I found a chat button. I clicked the button expecting to connect with a live agent. The really infuriating thing for customers is when they try to contact their bank via phone, email, or chat, they are typically prompted with "did you know you can do that online?"

Retail 214

Retail Customer Experience Customer Service 214

Intercom, Inc.

MAY 13, 2022

Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. They also care deeply about customer service. How do call centers work? What technologies are required for a call center?

Contact Center 118

Contact Center Social Media Omnichannel Customer Relationship Management 118

TeamSupport

NOVEMBER 23, 2022

Data security is no longer just a nice-to-have for messaging and live chat. Live chat solutions are designed to provide fast communications, but can they also do it while securing business and customer privacy? For TeamSupport’s Messaging and Live Chat , this feature is available with the Enterprise-level plans.

Compliance 98

Compliance Business Services B2B Customer Experience 98

TeamSupport

APRIL 24, 2023

Because of this, you’re continuing to navigate through the ever changing landscape of customer service by implementing solutions that enhance the customer experience. This shows that customers prefer to reach out to businesses through chat and it’s important to ensure it’s part of your strategy. But we didn’t stop there.

Customer Experience 98

Customer Experience B2B Gaming Customer Satisfaction 98

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Customer Service 73

Customer Service Social Media Omnichannel AI 73

TeamSupport

JANUARY 18, 2024

TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. In essence, it's your ticket to providing top-notch customer service while making agents' lives easier. The benefits of using TeamSupport software extend beyond improved customer service. What is TeamSupport Software?

Real Estate 59

Real Estate Machine Learning Customer Satisfaction Gaming 59

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. In 2024, an essential customer service trend will be balancing automation with the human touch.

Innovation 78

Innovation Customer Service Omnichannel Social Media 78

Comm100

SEPTEMBER 14, 2022

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. Comm100’s platform also offers three types of messaging – Live Chat, Messenger and Secure Messaging. Secure Messaging.

Omnichannel 72

Omnichannel Social Media Compliance Start-ups 72

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. Omnichannel customer engagement software offers a solution.

Customer Service 82

Customer Service Omnichannel CRM Contact Center 82

Help Scout

MAY 18, 2021

Sometimes customers want to talk to a live person. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat. How does live chat work?

Artificial Intelligence 115

Artificial Intelligence Start-ups Social Media CRM 115

Zendesk

MARCH 7, 2022

Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022. Live chat or messaging? The state of conversational service. What is conversational service?

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

TeamSupport

JANUARY 9, 2024

Ever wonder what customer service looked like 50 or 60 years ago? 1990s-Early 2000s: Email and Live Chat This was a period of tremendous technological growth for the customer support industry, thanks to the rise of the Internet. In the late 1990s, live chat support emerged as a popular communication channel.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

Comm100

SEPTEMBER 28, 2022

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand how your organization compares against industry. Live Chat Benchmark Report 2022. Number of chats. What is your number of missed chats? Click here.

Customer Satisfaction 91

Customer Satisfaction Net Promoter Score Sales Start-ups 91

SurveySensum

MARCH 8, 2024

Businesses have increasingly turned to chat support as a pivotal tool to engage with customers. Chat support offers real-time assistance, helping your company address customer queries, resolve issues promptly, and ultimately enhance customer satisfaction. The global market for live chat software was worth $755.23

Customer Satisfaction 52

Customer Satisfaction Social Media Invoicing Start-ups 52

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. In This Article: What is Conversational Commerce?

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Intercom, Inc.

JUNE 22, 2021

A truly great sales experience builds trust with your prospects, tailors messaging to their specific needs, and focuses on the buyer’s circumstances throughout the entire process. It’s critical for sales organizations to leverage their customer experience during the sales process as a key brand differentiator ”.

Technology 233

Technology Technology Sales Customer Expectations 233

Comm100

NOVEMBER 13, 2022

How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. A massive 91% of customers agree that a positive customer service experience makes them more likely to make another purchase. The state of customer service.

Customer Service 72

Customer Service Omnichannel Social Media AI 72

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. Why is higher education adopting live chat?

Education 86

Education Omnichannel B2B Customer Service 86

Zendesk

DECEMBER 18, 2020

While a rich, modern messaging experience is a technical reality, it may feel out of reach for startups who are, say, establishing a customer support team for the first time. Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should. Let’s get started.

Social Media 98

Social Media Retail Start-ups Customer Survey 98

Comm100

SEPTEMBER 25, 2021

The modern consumer is looking for the easiest and quickest way to access your products or services. Any delays in service provision can lead to client loss, decreased revenue, and injured brand reputation. Here‘s everything you should expect in a white label live chat service. What is a white label chat service?

Non-Profits 88

Non-Profits Customer Satisfaction Start-ups Customer Experience 88

Comm100

MARCH 25, 2024

San Jose State University automates 55% of chats in 29 departments Learn how SJSU are slashing support volumes and increasing capacity with Comm100 AI Chatbots. Mila is an HR bot at Overstock that helps employees manage their schedules and even “chat”-in sick when they’re feeling under the weather.

Start-ups 96

Start-ups AI Customer Expectations Social Media 96

Comm100

NOVEMBER 23, 2021

To begin the journey towards improving CX, organizations must offer live chat – and in this blog we will explain why. Among the many reasons for live chat’s popularity, speed is king. Unlike phone support, live chat lets support agents handle multiple concurrent conversations. Response speed.

Customer Experience 86

Customer Experience CRM Omnichannel Social Media 86

Comm100

MARCH 21, 2023

Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. 99% of customers believe that companies need to improve their service and support and there’s plenty of scope to do so.

Customer Service 67

Customer Service Omnichannel Customer Satisfaction Social Media 67

Comm100

JULY 27, 2023

Assistive learning technology is one of the main avenues for people with this condition to get support, with live chat being a particularly useful tool. Here’s a deeper look at live chat and its role in supporting those with dyslexia. What Is Live Chat? How Does Dyslexia Impact Education?

Education 80

Education AI Technology Technology 80

CommBox

MAY 2, 2022

Google has recently released a new customer communication channel called Google Business Messages. In this guide, we’ll discuss the very basics of Google Business Messages to provide you with all the knowledge you need to get started: . What is Google Business Messages? How Google Business Messages Works? . Google Maps.

Start-ups 98

Start-ups CRM Engineering Omnichannel 98

Zendesk

NOVEMBER 17, 2022

Integrating a support platform into your business applications gives you powerful tools to support live agents. A customizable support platform allows you to quickly and easily add digital channels, like messaging, phone, email ticketing, and a knowledge base to deflect common questions.

Engineering 97

Engineering Manufacturing Social Media Omnichannel 97

Comm100

MAY 20, 2022

Customer service expectations have never been higher. To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat. Chapter 1: What is live chat software. Table of contents.

Customer Satisfaction 72

Customer Satisfaction Sales Education Compliance 72

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Do you see me at all?'”

Start-ups 118

Start-ups Social Media Customer Service Government 118

Comm100

MAY 16, 2023

According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential. In this article, we’ll go over the common security threats in higher education and ways live chat security can be improved.

Education 76

Education Engineering Compliance 76

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Start here — we put together a guide to help you offer superior digital customer service and stand out from competition. What is digital customer service?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

CallCare

AUGUST 14, 2023

It’s safe to say that artificial intelligence (AI) is changing the way businesses approach customer services. One such advancement in customer service technology is AI live chat. In this guide, we answer these queries and more as we take a deep dive into live chat features. What is live chat?

AI 52

AI Artificial Intelligence Technology Technology 52

Zendesk

OCTOBER 5, 2021

Messaging has surged in popularity and become a go-to channel for many consumers since the COVID-19 pandemic. It looks like the trend is here to stay— 74 percent of customers who messaged with companies in 2020 plan to continue doing so. Google’s Business Messages enables buyers to do both. What is Google Business Messages?

Customer Service 96

Customer Service Omnichannel Engineering Start-ups 96

Comm100

AUGUST 1, 2023

Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. In today’s digital world, delivering exceptional customer service is paramount to gaining a competitive edge.

Customer Service 63

Customer Service Omnichannel Customer Satisfaction Touchpoint 63

Zendesk

JUNE 5, 2023

Key takeaways: Zendesk messaging is HIPAA-enabled, meaning healthcare organizations can manage their conversations at scale. Messaging allows healthcare organizations to do things like schedule appointments, send reminders, and provide virtual care while protecting patient data. Healthcare organizations want to embrace this evolution.

Healthcare 91

Healthcare Compliance CX Education 91

Aquire

DECEMBER 9, 2021

As one of the most popular messaging apps on the planet, it’s no surprise that there’s now a huge number of companies using WhatsApp for customer service. Why businesses use WhatsApp as a customer service channel. Similar to using live chat on your website, WhatsApp provides one-to-one customer support on demand.

Customer Service 97

Customer Service Social Media Omnichannel Customer Satisfaction 97