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Three ways to help your employees become brand evangelists

Inside Customer Service

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. I probably write too much about the outdoor gear retailer REI , but there's a reason for it. asked an employee as she approached Sally. They just came in.

Retail 260
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6 Rookie Mistakes to Avoid in Net Promoter Score Analysis

SurveySensum

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. For example, consider a scenario where an online retailer collected NPS feedback from customers but neglected to follow up with them to address their concerns or express appreciation for their feedback.

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The Right NPS Methodology: Turning NPS Feedback into Action

SurveySensum

So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action. For example, you conducted an NPS survey 6 months ago for your retail store, which revealed that most customers were unhappy about product availability. What is NPS? But Why is NPS Important?

NPS 52
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Has Apple Lost Touch With Its Customers?

Beyond Philosophy

Apple said the slowdown was intended to preserve battery life and prevent unexpected shutdowns, but critics suspected that Apple was throttling phone performance in its older models to get people to upgrade to the new iPhone x (which carries a $1000 price tag). Poor Communication Leads to Unhappy Customers.

Retail 130
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Voice of Customer Analytics: What, Why, and How to Do It

Lumoa

they could then write an informative blog post or create helpful social media content to attract more potential clients. Pay attention to KPIs (key performance indicators) like social shares to figure out which web pages and blog posts your readers engage with the most and bounce rate to pinpoint which needs a better user experience.

VOC 94
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3 major non-obvious CX trends that surfaced in 2020

Steven Van Belleghem

At the end of 2019, I wrote in my “State of the Year” blog that “The West is becoming the copycat”. And at the same time, as our lives have mostly been confined to our homes, it’s natural that retailers in the West, too, are increasingly livestreaming their offering. The rise of C-commerce.

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Social Media as a Service Differentiator: How to Win in 2023

Execs In The Know

Example: One multinational retail brand was able to replace their social media triage team by automating the back-office workflows required to sort through the earned content, tagging and assigning functional owners based on the category and level of urgency. Guest blog post written VXI.