MattsenKumar

JULY 31, 2023

In the ever-changing financial technology (FinTech) world, companies must consistently improve their services and ensure customer satisfaction to succeed. FinTech companies can facilitate customer satisfaction, mitigate compliance risks, and achieve success by constantly monitoring and enhancing the quality of their phone calls.

Compliance 52

Compliance Legal Construction Customer Satisfaction 52

Callminer

AUGUST 19, 2019

Try as they might, tech companies and other enterprise businesses such as financial institutions and retailers, just can’t seem to secure sensitive customer information they’ve captured without it somehow becoming exposed. In addition, both companies and consumers benefit greatly from capturing the voice of the customer. Why Redact?

Compliance 140

Compliance Contact Center Legal Retail 140

Zendesk

APRIL 12, 2023

In just a short period, we will likely see massive changes in how customers find products, engage with companies, and experience brands. To avoid this, companies must understand where generative AI is ready to shine and where it isn’t—yet. Generative AI will also help companies reimagine how customers engage with help center content.

AI 98

AI Engineering Start-ups Legal 98

Intercom, Inc.

NOVEMBER 23, 2021

I’m excited to welcome three new senior leaders and a new Board Member to Intercom, to help deliver even more breakthrough value to our customers at an exciting moment for the company. Former Google Cloud and Salesforce leader Sanj Bhayro has joined the company as VP, EMEA Sales. Welcome Cheree McAlpine, General Counsel.

Legal 118

Legal Sales Technology Technology 118

MattsenKumar

MARCH 7, 2023

In this article, we will explore why EdTech firms need to invest in eLearning localization and the benefits it provides to both learners and the companies themselves. eLearning Localization: A Must for EdTech Companies The modern digital age makes eLearning localization an absolute necessity for EdTech companies.

Compliance 52

Compliance Education Legal Customer Loyalty 52

The Customer Service Blog

JUNE 2, 2023

If you are simply late for your flight, then you might be able to claim the money back off your insurance company, but that would depend on the reasons for missing the flight - and most insurance companies are quite strict regarding what they consider to be a 'legitimate reason' for being late.

Legal 52

Legal Retail Start-ups Transportation 52

CX Accelerator

APRIL 1, 2022

It just so happened to be from a customer to whom I had issued a service credit just a day earlier in hopes of restoring his confidence in our company. Transparency from a company builds and maintains customer trust and can often help to weather the inevitable storms that will arise. The Fear of Oversharing.

Legal 266

Legal Contact Center Social Media CX 266

ClientSuccess

OCTOBER 26, 2020

Customers are the lifeblood of any SaaS company – they are the foundational driver of recurring revenue, offer unlimited potential in new revenue opportunities, and impact every single department, including product and marketing. Being a customer-centric company doesn’t mean that customer success is, all of a sudden, the star department.

Customer-Centric Organization 71

Customer-Centric Organization Legal Finance Start-ups 71

Lightico

MARCH 30, 2022

Healthcare companies have long relied on wet signatures for interactions requiring approval. This is unacceptable as in today’s fast-paced consumer world, eSignatures for healthcare companies are required to be instant and seamless to complete. doctors, nurses, patients, insurance companies). Enable billing for Medicare.

Healthcare 52

Healthcare Hospitality Hospitality Compliance 52

Intercom, Inc.

DECEMBER 13, 2018

As Workplace’s global head, Julien Codorniou has been spending the past few years exploring how to make his department align with Facebook’s mission while executing an entirely different business model that relies on companies promoting community within their workforce. That’s why they’re trying to turn the company into a community.

Pharmaceutical 151

Pharmaceutical Start-ups Gaming Sales 151

Zendesk

APRIL 7, 2023

Lots of companies have asked us: Why should we buy a CX solution when we could work with in-house developers to build our own? It also requires time and effort from internal stakeholders, including IT, security, and legal. The company saves $20,000 per quarter with one change using the Zendesk API.

Compliance 52

Compliance AI Gaming Start-ups 52

Comm100

NOVEMBER 14, 2023

Imagine customer service agents – those vital bridges between a company and its customers – grappling with software that ignores their needs. Compliance is Just the Beginning Legal compliance with standards such WCAG is often the initial motivator for companies to adopt accessible software.

Technology 52

Technology Technology Legal Compliance 52

Zendesk

SEPTEMBER 5, 2023

“We had about 60 to 70 rejections, we started running out of cash, [and] we were down to three or four paychecks,” says Vishal Sunak, founder and CEO of LinkSquares , one of the top legal software startups. “It In LinkSquares’ case, the team devoted its initial year to discussions with legal leaders. “[We

Legal 52

Legal Sales 52

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. Explore other articles in the series. Employee security.

Compliance 138

Compliance Legal Government Engineering 138

Help Scout

AUGUST 17, 2021

The core goal of almost any regulation is to protect companies and consumers, which we all can agree is good, but it doesn’t make learning the different rules any easier. Each year, companies spend lots of time, money, and energy training new and existing staff. Tip #1: Focus on real-world application of knowledge. Well, not so much.

Customer Service 81

Customer Service Finance Start-ups Sales 81

Customer Think

FEBRUARY 16, 2023

Brand protection is a crucial aspect of any business, as it ensures that your company’s reputation and assets are secure. A strong and protected brand can establish trust and credibility with customers, increase the value of your company, and differentiate you from your competitors.

Legal 69

Legal 69

Heart of the Customer

OCTOBER 6, 2014

Two Minnesota companies that are making a splash today are Wolters Kluwer and ShopHQ. ——————— Wolters Kluwer is “a global information services and publishing company. . ——————— Wolters Kluwer is “a global information services and publishing company.

Legal 103

Legal Social Media CX Customer Loyalty 103

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. A company that is pushing to expand their software capabilities will be a good candidate to ensure you futureproof your call center monitoring software.

Contact Center 210

Contact Center CRM Technology Technology 210

Beyond Philosophy

NOVEMBER 25, 2023

These elementary steps are necessary, important to prioritize, and, to many companies’ chagrins, just the beginning of the process. 23:33 Colin makes a point that Legal, which definitively needs to protect the company, also needs to be customer centric and how they can be without getting disbarred.

Legal 78

Legal Finance Technology Technology 78

Customer Bliss

APRIL 5, 2016

When working with companies on developing customer-focused growth cultures, I often get asked about this idea of a company core values list. It seems that every company has a core values list, but oftentimes the words used are similar — and they can be words that mean many different things to different people.

Legal 86

Legal Engineering Customer Experience 86

Bill Quiseng

DECEMBER 6, 2021

It is really disappointing to new employees that the first day of orientation is spent on defining the rules and restrictions, usually required by the legal department, that, if not followed, will result in termination. Distribute positive customer comments via your company email. Appreciate. Mount posters of customer testimonials.

Legal 195

Legal Education Customer Service Customer Survey 195

Callminer

APRIL 20, 2020

Business Process Outsourcing has come quite a long way in the last few years, allowing companies to achieve unheard of levels of sophistication in their market offerings without adding the strain of a vast assortment of new disciplines onto their internal teams. Read on to learn how BPO works. How Business Process Outsourcing Works.

Legal 286

Legal Artificial Intelligence Engineering Government 286

Callminer

NOVEMBER 20, 2019

Ensuring your company deals with and employs only the best candidates can prove to be a very tricky feat. Verification of Employment stands as the process by which financial entities and hiring companies go about reviewing an individual’s current employment status as well as their recent history of employment.

VOE 140

VOE Legal Government Compliance 140

Zendesk

JANUARY 18, 2024

AI transparency requirements Levels of AI transparency Regulations and standards of transparency in AI The benefits of AI transparency Challenges of transparency in AI (and ways to address them) AI transparency best practices Examples of companies practicing transparent AI Frequently asked questions What’s next for AI transparency?

AI 52

AI Artificial Intelligence Legal Machine Learning 52

DMG Consulting

JULY 9, 2022

For example, UK law enforcement is investigating 2 UK citizens, but the information they need to access is stored by the communications service provider (CSP) in Amazon Web Services (AWS) or Microsoft Azure or another US-based company – the CLOUD Act gives the foreign partner’s authorities easier access to the data.

Legal 48

Legal Government 48

Inside Customer Service

APRIL 15, 2021

Technique #1: Be your own customer Spend some time being a customer of the company you work for so you understand exactly how it feels to be in your customers' shoes. Support agents at the customer service software company, Zendesk , use Zendesk to support their customers. Once you do this, empathy becomes much easier.

Legal 249

Legal Customer Service 249

The Customer Service Blog

JUNE 16, 2022

Millions of iPhone users could be eligible for payouts, following the launch of a legal claim accusing Apple of secretly slowing the performance of older phones. Justin Gutmann alleges the company misled users over an upgrade that it said would enhance performance but, in fact, slowed phones down.

Legal 52

Legal Technology Technology 52

DMG Consulting

DECEMBER 7, 2021

Marketing also stands to benefit from using IA solutions, as the findings are likely to save the company significant expense while increasing revenue generated from initiatives. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

PeopleMetrics

DECEMBER 27, 2019

In a telecommunications company, for example, the IT department has a system that houses all the technician appointments for the day, including specific customer information such as email address and phone number. This is often an Excel or CSV file that contains a list of customers who recently had an experience with the company.

VOC 82

VOC Legal CEM Pharmaceutical 82

Uniphore

JANUARY 25, 2022

As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows.

AI 130

AI Artificial Intelligence Healthcare Legal 130

The Customer Service Blog

JULY 14, 2023

It’s amazing how many people I meet in my business life who are aware that laws exist relating to equality, but STILL don’t realise that UK equality law doesn't just apply to recruitment, but also covers how companies deal with their customers. businesses which provide goods or services like banks, shops, or utility companies 2.

Transportation 78

Transportation Legal Hospitality Hospitality 78

Inside Customer Service

MARCH 4, 2021

Customer service software provider, Help Scout, runs a program called Whole Company Support where employees outside the support team spend time responding to customer emails. I profiled Clio, a company that makes legal practice management software, in The Service Culture Handbook.

E-commerce 162

E-commerce Legal Hospitality Hospitality 162

The Squawk Point

MARCH 14, 2024

Focusing on the Trees While ecologists agree with the primary causes, they also point at the big forestry companies’ actions. Postscript To protect the environment, offset greenhouse gasses (and meet their legal obligations), companies are buying up farmland and planting trees to capture carbon.

Legal 64

Legal Construction 64

The Customer Service Blog

MAY 12, 2023

The article must be completely honest and accurate, and the writer must accept full legal responsibility for what they have written. Your article must be written in an impartial way, and not just a blatant attempt to promote your own company. However, we are happy for you to give your company contact details (eg.

Legal 52

Legal Customer Loyalty Customer Satisfaction Customer Service 52

The Customer Service Blog

AUGUST 17, 2022

The article must be completely honest and accurate, and the writer must accept full legal responsibility for what they have written. Your article must be written in an impartial way, and not just a blatant attempt to promote your own company.

Legal 73

Legal Customer Loyalty Customer Satisfaction Customer Service 73

Inside Customer Service

JUNE 17, 2021

Mission: What the company does. Vision: Why the company does it. Values: How the companies does it. It often refers to a larger goal the company is relentlessly pursuing. That’s because the mission statement often speaks to the company's reason for existing. They can range from specific to broad. Customer-driven.

Transportation 147

Transportation Legal Customer Service Technology 147

ClientSuccess

JULY 1, 2019

The most successful organizations don’t simply have customer success teams ; they have customer success companies. . The most successful organizations don’t simply have customer success teams ; they have customer success companies. If you’re ready to make customer success a company-wide initiative, begin with these steps: .

Net Promoter Score 49

Net Promoter Score Finance Legal NPS 49