Introducing Zonka Feedback 3.0 — the Revolutionary CX and Feedback Platform, now Powered by AI

Two years ago, we rolled out Zonka Feedback 2.0, revolutionizing how businesses manage customer feedback. Fast forward to today, and we're thrilled to lift the curtain on the next big thing: Zonka Feedback 3.0 — your go-to Customer Experience Platform in the AI era.

Supercharged with AI to provide you with unprecedented insights, enabling intelligent and impactful CX management. This has more than just feature releases; it's about making a tangible business impact, boosting customer satisfaction, and driving growth.

We can't wait to show you what's new. Let's jump right in!

What’s new in Zonka Feedback 3.0?

Supercharge your CX Management with AI 

Over the course of next few weeks, at Zonka Feedback, we will be rolling out AI-powered features to slice through the clutter to transform unstructured data into crystal-clear insights, saving you countless hours and delivering the intelligence you need effortlessly.

1. Feel the Pulse of Feedback with AI Sentiment Analysis Dive deep into the mood and emotions underlying feedback. Our AI Sentiment Analysis spots sentiments, emotions, intents, and urgencies in comments automatically—say goodbye to guesswork and manual drudgery.
2. Discover Patterns with AI Topics, Themes, and Keywords Uncover underlying patterns in feedback with our AI that brings out critical topics, themes, and keywords, making it a breeze to align your strategies and responses.
3. Get Straight to the Point with AI Smart Summaries Need insights fast? AI Smart Summaries condense complex feedback into easy-to-digest info nuggets.
4. Spot Important Details with AI Entity Recognition Our AI effortlessly pinpoints and categorizes key details like product names and locations from your feedback, ensuring you never miss a beat.
5. Effortless Survey Creation with AI Survey Builder Got a survey idea? Just tell our AI Survey Builder what you’re looking to measure, and it’ll whip up a survey in no time. It's that easy.

Revamped Survey Builder: Simpler, Faster, Better

Say hello to our completely overhauled survey builder. It's not just about a fresh look; we've re-engineered the whole experience to be more intuitive and user-friendly. Here’s what you’ll love:

• Streamlined Design: We’ve cut the clutter and kept only what you need.
• Integrated Question Logic and Editing: Now, adjust logic and edit options right where you create your questions.
• Enhanced Survey Preview: See how your survey looks on the fly, making adjustments a snap.
• Intuitive UI: Whether you’re a first-timer or a seasoned pro, you’ll find creating surveys smoother than ever.

Dynamic Surveys with Display Logic

Make your surveys smart with Display Logic. This nifty feature lets you tailor the survey experience, showing or hiding questions based on how respondents answer. It’s like having a conversation where each question feels naturally relevant.

Upcoming Updated Pricing and Plans

We've revamped our pricing and plans to align perfectly with the incredible value Zonka Feedback 3.0 brings:

• Response-Based Pricing: Choose plans based on the number of responses you need, with super generous response limits.
• AI-Powered Features in All Plans: From basic to advanced, all our plans now come packed with powerful AI tools to elevate your feedback game.

Ready to Elevate your CX Game?

Interested in these exciting new features? Reach out to our sales team today and discover how Zonka Feedback 3.0 can transform your customer experience management. Don’t just keep up with the times—set the pace!