Zendesk

SEPTEMBER 15, 2021

According to a survey of C-suite executives, more than 70% of CIOs increased investments heading into 2021 to improve customer experience. In addition to phone and email, businesses must now also communicate via messaging apps, forms, surveys, SMS, social media, help centers, forums, bots, video conferencing, and more.

CX 97

CX E-commerce Machine Learning Social Media 97

Zendesk

MAY 17, 2022

Companies measure CSAT with a survey that asks, “How satisfied are you with [product/service/experience]?” Like CSAT, CES is measured using a survey. NPS data is collected through a survey, too. An NPS survey typically asks, “How likely are you to recommend us to someone you know?” Customer C. Respondent score.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

SurveySensum

FEBRUARY 18, 2022

What is survey data analysis? Why should you analyze survey data? Things to keep in mind before launching a survey. How to analyze survey data? Presenting survey data results. Why is presenting the results of survey data analysis so important? Frequently Asked Questions (FAQ) about survey data analysis.

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52