Intercom, Inc.

NOVEMBER 5, 2018

Understand and be understood by your customers in any language – with fast, human-quality translation that’s fully integrated with Intercom. Our fully integrated translation pipeline ensures that your customer receives a native reply in near real time. Workato: Intelligently automate and integrate Intercom with all of your tools.

Start-ups 120

Start-ups Sales AI Customer Experience 120

SixteenVentures

FEBRUARY 18, 2023

Previous to ChatGPT, the underlying language models were only available via API to programmers or via 3rd party apps that integrated with OpenAI. From Zapier or Make to custom programming, the possibilities are endless. Now, anyone with a browser can access GPT directly via a very familiar chat interface.

Gaming 60

Gaming Engineering AI Start-ups 60

Totango

FEBRUARY 18, 2021

In this series, we will discuss a different integration that Totango offers to help harness the powers of all of your technology platforms into one dynamic customer success platform to improve your team’s efficiency and take your customer success to the next level. Integrate with Totango – #1 Customer Success Platform.

CRM 69

CRM Sales Customer Relationship Management Touchpoint 69

Intercom

SEPTEMBER 21, 2021

What tools and integrations to connect with to supercharge your team’s productivity. The top tech stack strategies fueling customer-centric teams, including HubSpot, Zapier, and Stripe. You’ll learn: Why a modern, connected toolset is no longer optional for ambitious support teams.

59

59

SurveySensum

MARCH 15, 2024

Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. This integration guarantees efficient workflow control as the user doesn’t have to switch between multiple tools. It offers a large selection of design themes and integrated photo and video libraries.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SugarCRM

FEBRUARY 8, 2024

Accelerating Opportunities without the Technical Hassle As Eden Exchange researched solutions that could integrate with their tools, they found SugarCRM. Besides, Sugar can be quickly integrated with other systems and tools , such as Zapier.

Sales 26

Sales Innovation Customer Experience CRM 26

Intercom, Inc.

DECEMBER 3, 2018

In our App Store you’ll find integrations to many of your favorite email tools, such as MailChimp, CampaignMonitor, and more using our Zapier integration and data export tools. By capturing a visitor’s email, you can nurture them over time and convert them into customers. Don’t use Intercom for email?

Start-ups 128

Start-ups Sales Engineering Technology 128

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. The request for integration is taken on priority.

NPS 52

NPS Social Media Text Analytics Outlook 52

Help Scout

APRIL 27, 2021

Learn how Help Scout makes Zapier’s whole company support easy, from support representatives to the C-Suite. Learn how GrowSurf , a referral software for tech startups, grew their business by using Help Scout to measure quality of service, integrate support with their marketing tech stack, and customize customer service experiences.

Non-Profits 81

Non-Profits Start-ups Customer Service 81

Help Scout

JULY 8, 2021

You’re also able to do some automations and connect to other tools in your tech stack using Zapier integrations, though it’s only offered on their highest-cost plan. On their higher-cost plans, they also offer things like CSAT surveys and Slack and Zapier integrations to connect your support tech stack.

Outlook 115

Outlook Start-ups Customer Service Customer Expectations 115

SurveySensum

JANUARY 12, 2023

Or, integrating the platform with your CRM? Lacks integration. Integrating your feedback platform with your CRM or chatbot saves time and effort, gives a real-time alert on detractors so that you can reach out to them in time, shows you open tickets, and so much more. Seamless Integrations . Well, almost everyone has.

NPS 52

NPS Touchpoint Text Analytics Outlook 52

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. It seamlessly integrates with third-party tools like Microsoft Outlook, Slack, Salesforce, HubSpot, etc. It seamlessly integrates with third-party tools like Zapier.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

ProProfs

MAY 3, 2023

Integrates with third-party tools like Zapier, Salesforce, and HubSpot to streamline workflows and automate processes. Offers integrations with other third-party tools using Zapier. Integrates with various CRM and marketing automation tools. You can accept online payments directly through the forms you create.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Integrates with third-party tools like Zapier, Salesforce, and HubSpot to streamline workflows and automate processes. Offers integrations with other third-party tools using Zapier. Integrates with various CRM and marketing automation tools. You can accept online payments directly through the forms you create.

Education 52

Education Text Analytics CRM Social Media 52

SurveySensum

APRIL 21, 2023

This includes weak customer support, limited integrations, and a steep learning curve. As you can notice from the given reviews, the users point out the technical proficiency one must have to integrate Formstack with other tools. No integration with Active Directory to manage users. As a result, users seek alternatives.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Intercom, Inc.

JANUARY 27, 2021

With customer expectations on the rise, we look to find out how support leaders at companies like Slack , Zapier , and Aircall are creating best-in-class experiences to meet those expectations, and what support teams need to be set up for success as the future unfolds.

Close the Loop 165

Close the Loop Machine Learning Start-ups Customer Relationship 165

SurveySensum

JULY 2, 2023

SurveySensum, a unique channel for survey distribution, stands out by offering WhatsApp integration and other tools like Zapier, Salesforce, etc. Key Features Its seamless integration with Salesforce allows companies to sync their customer data into their CRM data and get a holistic view of customer relationships. Yes, it is.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Aquire

AUGUST 2, 2021

Live chat software can easily integrate with a chatbot, so the chatbot will be available whenever live agents aren’t and vice versa. When cobrowsing is integrated with live chat, it creates a clear, direct, communication channel. Integrate a CRM with live chat. 15 live chat best practices. Cobrowse while live chatting.

Sports 52

Sports CRM Start-ups AI 52

SurveySensum

NOVEMBER 23, 2023

It should also feature integrations to incorporate NPS scores and feedback into your existing platforms. Integration The workload gets simplified when all of the platforms and applications you use every day perform well together. So look for an NPS tool that integrates with your existing applications seamlessly.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Hodusoft

FEBRUARY 1, 2023

The latest trends and innovations in business phone systems for the banking industry include features such as cloud-based solutions, AI-powered virtual assistants, and integration with other communication channels such as email and chat. Additionally, it offers omnichannel routing and social media integrations.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

SurveySensum

JULY 27, 2022

A CES tool has the ability to add follow-up questions, integrate them with your helpdesks, generate real-time reports, collaborate with your team members, and work in sync with other customer experience tools. . Third-party app integration. This CES tool allows you to integrate the CES surveys with a number of third-party applications.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

SurveySensum

OCTOBER 17, 2023

Consider whether the tool can integrate with your existing systems , such as CRM. Best Features The tool is easy to use, set up, and integrate. Pros Seamless integration with Salesforce User-friendly and straightforward Gives respondents the opportunity to post a comment about the brand’s service Cons No option to fix mistakes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

CSAT.AI

MARCH 20, 2019

Additionally, non-integrated tools force the agent to log in and log out of each tool repeatedly, draining their time and their emotional battery. ” “ 5 Things Customer Support Reps Wish You Knew ” – Zapier. Integration. Integrating software tools eases workflow. Ways to Support Service Agents.

Customer Experience 52

Customer Experience Sentiment Analysis B2C Gaming 52

Customer Service Life

FEBRUARY 4, 2019

Integrate Slack with support tools. Tighter integration with ticketing system – A common workflow on support teams when agents have questions is to enter their question and the ticket ID they’re working on in Slack – hopefully to a channel with multiple people who can help versus a direct message to one person.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Customer Service Life

JANUARY 22, 2018

An email platform that easily integrates with tools for chat, phone, email, social media, and others makes it easy to add other support channels as needed in the future. Instead, just sign on with a new chat support company and easily integrate that into your pre existing platform. No need to wait for one company to innovate anymore.

Customer Service 60

Customer Service Omnichannel Social Media Contact Center 60

SugarCRM

JANUARY 10, 2023

How Do You Integrate Sales Automation Into Your CRM? If you must integrate your chosen sales automation tool and CRM, you should be able to check with your provider’s app marketplace to see if a native integration is already available. Third-party integration apps like Zapier or Workato then connect the two systems. .

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

SurveySensum

APRIL 5, 2022

Integrations. That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. Cons: APIs or technical support needed to integrate with third-party apps. Easy to Integrate APIs. Seamless integrations with apps.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Aquire

DECEMBER 9, 2021

Think of a way of integrating your offering into people’s lives that makes you indispensable. For example, Zapier provides a 14-day free trial plan to allow users to test their service before purchasing a pro plan. Get ahead of all the top trends in customer support with our ultimate guide. Make yourself indispensable.

Customer Retention 98

Customer Retention Education Start-ups Social Media 98

Totango

NOVEMBER 15, 2021

This allows you to leverage all your data by integrating it into your customer success strategy. Putting this plan into practice to make the most of customer success tool integration requires choosing the right tools. Workflows: Zapier, Segment. Popular workflow apps include Zapier and Segment.

CRM 110

CRM Social Media Customer Relationship Management Customer Relationship 110

Steven Van Belleghem

NOVEMBER 28, 2023

Lego, too, is well known for integrating customer feedback in a fast manner. Wade Foster, CEO of workflow automation company Zapier, spends time every week in the contact center working through customer support calls.

CX 62

CX Customer Experience Entertainment Gaming 62

Intercom, Inc.

NOVEMBER 28, 2018

An enterprise software company, on the other hand, may need a robust suite of integrated tools to help them manage long, multitouch sales cycles. Automation and integrations. Choose one that facilitates a better workflow and integrates with the rest of your sales stack. Sales and market intelligence. Analytics and reporting.

Sales 192

Sales CRM Customer Relationship Management Start-ups 192

Totango

NOVEMBER 15, 2021

This allows you to leverage all your data by integrating it into your customer success strategy. Putting this plan into practice to make the most of customer success tool integration requires choosing the right tools. Workflows: Zapier, Segment. Popular workflow apps include Zapier and Segment.

CRM 87

CRM Social Media Customer Relationship Management Customer Relationship 87

Intercom, Inc.

JUNE 6, 2019

A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement. MadKudu invested in integrations in order to unlock real-time access to customer data, which is key to their product’s success.

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Totango

SEPTEMBER 22, 2022

Software integrations. Support for integration with dozens of major SaaS apps makes set-up simple. Other advantages include a modular design that lets you use what you need and native integration with Salesforce. Eloqua integrates sales and marketing data. Document management. Marketing and sales. Onboarding automation.

Business Growth 71

Business Growth CRM Social Media Sales 71

ProProfs

APRIL 5, 2022

Integrations – The lead generation tool you choose should be able to integrate with the marketing tools that you are already using. . Integrate with Mailchimp, Salesforce, and other popular tools. Integration with Zapier. Integrations with Mailchimp and Zapier. Free and paid plans. Proof Pulse.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

Totango

FEBRUARY 13, 2024

Systems & Operations Manager at PowerFly Transform data into a single source of truth The beauty of a solution like Totango is its ability to integrate all your customer data sources into a single source of truth.

NPS 105

NPS Gaming Business Operations Technology 105

Intercom

MARCH 9, 2023

You could have gone back 10 years and been like, “Ah, there are all these cool developer tools now that are coming out and making it way easier to integrate things,” or, “Oh gosh, there are these self-serve products like Zapier that make it easy for non-technical people to connect products and integrate things.”

Customer Service 64

Customer Service AI Machine Learning Technology 64