Zendesk

APRIL 20, 2023

Please join us May 10 for our flagship conference, where we’ll unpack all things CX, including our new OpenAI integration and the future of Zendesk AI. We’ll also spend some time with our CTO Adrian McDermott, who has a keen knack for peering into the future of CX.

CX 52

CX Touchpoint AI Customer Experience 52

Zendesk

MAY 18, 2023

And, similar to last year, we streamed our keynote live for our digital audience, across five different broadcasts and time zones. Certainly it was a year of change and, at Relate, our new CEO Tom Eggemeier shared his vision for how Zendesk will deliver intelligent CX in the days ahead.

Sentiment Analysis 52

Sentiment Analysis AI CX Engineering 52

Beyond Philosophy

MARCH 5, 2022

Ever been channel surfing and see a movie playing on broadcast that you own in your digital personal library and been unexpectedly delighted? appeared first on CX Consulting. This episode explains why you were so happy to find the movie and why it was better to watch it that way rather than stream it yourself. How can we help?

Management Consulting 78

Management Consulting Retail Customer Experience CX 78

Customer Bliss

APRIL 15, 2020

CX Click To Tweet. For an extended discussion of this topic and more, watch this replay of my recent LinkedIn LIVE and follow me on LinkedIn or Twitter to get notifications for my live broadcasts. . Focus on Goals. This diligent listening will unearth the near-term goals that your customers have. This works!

CX 121

CX 121

1 to 1

JANUARY 10, 2024

“We’re definitely going to see AI augmenting capabilities, skills, what people can do, improve productivity, and reduce effort in the customer journey,” said James Bednar, vice president, head of product innovation, TTEC, during a recent LinkedIn webinar, “AI Mythbusters for CX.”

Contact Center 26

Contact Center AI Healthcare Education 26

Zendesk

APRIL 3, 2023

Brands must be smarter about using the data they have to create better CX—or risk losing their customers entirely. According to our latest CX Trends Report, 70 percent of consumers say that a seamless experience will lead to them purchasing more from a company. What used to pass as good service a few years ago doesn’t cut it today.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Beyond Philosophy

APRIL 4, 2016

NPR had a recent broadcast on this concept. If you enjoyed this post, you might be interested in the following blogs: Is Leadership Really on Board with Your CX Agenda? The post Why powerful leaders fail… appeared first on Beyond Philosophy | CX Consultants | Customer Experience. 3 Dangers of Employing Smart People.

CEM 113

CEM Start-ups CX Customer Experience 113

Fonolo

APRIL 30, 2019

Over TWO HOURS on each line (three agents literally answered within minutes of one another), despite the estimated hold time announcement of “45 minutes” (yet another reason not to broadcast estimated wait times – but that’s another story). And with that, I’m off to catch a flight. Or so I hope. 6 Must-Read Customer Experience Trends in 2019.

Customer Service 57

Customer Service Social Media Omnichannel CX 57

Beyond Philosophy

AUGUST 4, 2015

” Download Periscope for iOS and Android, here , and follow me @ColinShaw_CX to be notified when I start broadcasting! The post The Role of CX in a Sales Culture appeared first on. Join me as I answer the questions “What is a Customer Experience really about?” Follow Colin Shaw on Twitter @ColinShaw_CX.

Sales 159

Sales Net Promoter Score CX Customer Satisfaction 159

Zendesk

MARCH 2, 2023

Key takeaway: Meeting your shoppers where they are is all about expanding your ecommerce business with new channels and digital-first retail CX. The designer hosted a physical runway show that was broadcasted live to Roblox users, with avatar models wearing the collection. To accomplish this, you need to know your shopper first.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

SugarCRM

MARCH 30, 2021

At SugarCRM, small, medium-sized, and large businesses can benefit from products designed to help marketing, sales, and customer service teams get to the heart of their customers’ needs, and the newest initiative SugarCRM is introducing is HD-CX. What Is HD-CX? A New Frontier in CX. HD-CX: It’s a New Standard, Not a Product.

CX 26

CX Customer Experience CRM Manufacturing 26

Beyond Philosophy

APRIL 4, 2016

NPR had a recent broadcast on this concept. If you enjoyed this post, you might be interested in the following blogs: Is Leadership Really on Board with Your CX Agenda? The post Why powerful leaders fail… appeared first on Beyond Philosophy | CX Consultants | Customer Experience. 3 Dangers of Employing Smart People.

CEM 60

CEM Start-ups CX Customer Experience 60

Qualtrics

JANUARY 28, 2019

That’s worrying news for any brand looking to create a sustainable, long-term CX program – because if your employees get nothing from it, things start to come undone. Broadcast good customer feedback around the company. You want to motivate frontline staff to keep improving and deliver incredible CX.

Customer Satisfaction 32

Customer Satisfaction NPS Customer Feedback CX 32

Zendesk

JULY 9, 2021

Contact as many as 256 customers simultaneously with new offers, promotions, and important information using the broadcast feature. Connect your messaging app to a CX platform to send informed, curated responses based on customer data. Segment customers so you can provide personalized responses/offers.

Customer Service 98

Customer Service Start-ups B2C Customer Satisfaction 98

Beyond Philosophy

SEPTEMBER 1, 2015

I will broadcast tomorrow at 12PM EST, @ColinShaw_CX, and am happy to answer any questions you may have about this and any other topic. Improving your CX One Employee at a Time. I would love to talk about this LIVE with you on Periscope. Download the app for free, here: [link]. Didn’t Believe Amazon Was Customer Centric Before?

Social Media 96

Social Media Customer Experience CX 96

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” In the realm of business communication, CX is not just a buzzword. It’s the cornerstone of progress.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Callminer

JULY 15, 2019

This is a great opportunity to listen, watch, and learn the latest CX analytics information out there! We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Watch Heather Hanson Esq.,

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Hodusoft

FEBRUARY 6, 2024

HoduCC-Omnichannel CX Suite Today’s customers expect seamless, personalized, and consistent experiences across various communication channels. HoduCC Omnichannel CX suite is one of the flagship products of HoduSoft that meets the evolving demands of today’s businesses as well as customers. Ask for a Free demo!

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

MattsenKumar

JUNE 9, 2021

One broadcast message and everyone knows about a mishap on your website. There’s no alternative for quality customer service; with CX becoming a key differentiator, organizations are bound to improve customer service. An Oberlo study says there are over 3.78 Final Thoughts on E-commerce Customer Service.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Hodusoft

AUGUST 9, 2021

Many e-Commerce players using Social Media Contact Center Software for better CX. HoduCC makes it easy and cost-effective for e-commerce players to run high-volume marketing campaigns using automated SMS and voice broadcast add-on features along with IVR.

E-commerce 105

E-commerce Social Media Contact Center Omnichannel 105

Hodusoft

NOVEMBER 29, 2022

The US-based contact center software provider has three top contact center software—Cloud CX, which is a unified contact center platform on the cloud, Genesys DX, an AI-powered platform for designing self-service, and Multicloud CX for personalized experiences and hybrid environments.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

Aquire

NOVEMBER 22, 2021

Acquire is a full-service CX platform that integrates directly with Twitter and other social media apps. Others require personal information that you don’t want to broadcast. Your CX will touch multiple channels, including your website, CRM, eCommerce sites, chatbots, marketing platforms, and more.

Social Media 98

Social Media Customer Service Social Listening Start-ups 98

Hodusoft

JANUARY 4, 2023

We can call these customer satisfaction measures as customer experience (CX) metrics. In this blog, we will be looking at one particular CX metric, the CSAT (customer satisfaction). You can broadcast surveys through WhatsApp and SMS as well. Surveying through SMS for a quick, low-friction experience is also possible.

Contact Center 52

Contact Center Customer Satisfaction Net Promoter Score NPS 52

SugarCRM

AUGUST 24, 2021

It’s not for nothing that CX has such a commanding place in business awareness, as it’s a decisive factor in reducing churn and increasing revenues. In order to get a handle on the role of CX in the marketplace, it may be useful to get a handle on a few things. In one major survey , a full 45.9% who were focused on pricing.

Customer Service 49

Customer Service Customer Experience CX Innovation 49

SurveySensum

SEPTEMBER 23, 2019

Net Promoter Score (NPS) is not just a metric but an indicator of brand success and has a direct relation with Customer Experience (CX). Learn about the Net Promoter Score and its importance to drive customer loyalty. For them, NPS is not just a metric is the most important success factor.

Net Promoter Score 72

Net Promoter Score NPS E-commerce Machine Learning 72

Intercom

AUGUST 11, 2022

The call of CX. You’ve got a smaller group of people collecting feedback but then pushing it out and broadcasting it to the rest of the organization. If you enjoy our discussion, check out more episodes of our podcast. You can follow on iTunes , Spotify , YouTube or grab the RSS feed in your player of choice.

Start-ups 59

Start-ups NPS Sentiment Analysis Artificial Intelligence 59

Qualtrics

JUNE 23, 2020

Example: A large American broadcasting company enabled a “have feedback?” The company deployed a digital CX program that helped them identify the top 10 operational and experience variables that predicted potential cart-abandonment with almost 100% accuracy. button on the side of every webpage.

Retail 26

Retail Healthcare Actionable Insights Touchpoint 26

Steven Van Belleghem

NOVEMBER 23, 2020

MediaMarkt , for instance, introduced Live Shopping in Belgium: live broadcast video sessions in which consumer products are presented and tested. British state broadcaster BBC offers youngsters a broad assortment of lessons with its free online study support resource platform Bitesize.

Entertainment 97

Entertainment CX Government Retail 97